In charge of customer satisfaction /
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Author / Creator: | Cartwright, Roger. |
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Imprint: | Cambridge, Mass. : Blackwell Publishers, 1997. |
Description: | xiv, 209 p. : ill. ; 25 cm. |
Language: | English |
Series: | In charge |
Subject: | |
Format: | Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/2601247 |
Other authors / contributors: | Green, George. |
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ISBN: | 0631200878 (alk. paper) |
Notes: | Includes bibliographical references (p. [203]-204) and index. |
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