Organizational self-assessment /
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| Author / Creator: | Conti, Tito. |
|---|---|
| Edition: | 1st ed. |
| Imprint: | London ; New York : Chapman & Hall, 1997. |
| Description: | x, 301 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/2721430 |
Table of Contents:
- Foreword / Heini Lippuner
- 1. From quality audits to self-assessment/self-diagnosis in relation to the company's missions
- 2. The model: an integrated view of the company and its missions
- 3. The self-assessment/self-diagnosis process
- 4. Assessment of results, processes and systemic factors
- 5. Cross-diagnosis
- 6. Introducing self-assessment into the company: preparing for and implementing the self-assessment process
- 7. Integrating self-assessment and improvement planning into the company planning cycle
- App. A. Guide to the self-assessment process
- App. B. Integrating TQM concepts into business management.