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| 001 |
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20030525191300.0 |
| 008 |
970213s1997 ctua b 001 0 eng |
| 010 |
|
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|a 97005886
|
| 020 |
|
|
|a 1567200761 (alk. paper)
|
| 035 |
|
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|a (NhCcYBP)YBT 97005886
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| 035 |
|
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|a (NhCcYBP)YBP40001541125
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| 040 |
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|a DLC
|c DLC
|d DLC
|d NhCcYBP
|d OrLoB-B
|d OCoLC
|
| 050 |
0 |
0 |
|a HF5415.335
|b .L69 1997
|
| 082 |
0 |
0 |
|a 658.8/12
|2 21
|
| 100 |
1 |
|
|a Lowenstein, Michael W.,
|d 1942-
|0 http://id.loc.gov/authorities/names/n94113987
|1 http://viaf.org/viaf/114846071
|
| 245 |
1 |
4 |
|a The customer loyalty pyramid /
|c Michael W. Lowenstein.
|
| 260 |
|
|
|a Westport, Conn :
|b Quorum,
|c 1997.
|
| 300 |
|
|
|a xxiii, 255 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
|
|a Includes bibliographical references (p. [239]-244) and index.
|
| 505 |
0 |
0 |
|t Preface: Being First Among Equals --
|g Ch. 1.
|t A New Paradigm for American Business: The Concept of the Customer Loyalty Pyramid --
|g Ch. 2.
|t Developing a Customer Retention Culture and Infrastructure: The Seven-S Framework --
|g Ch. 3.
|t Customer Loyalty: Strategy --
|g Ch. 4.
|t Customer Loyalty: Structure --
|g Ch. 5.
|t Customer Loyalty: Systems --
|g Ch. 6.
|t Customer Loyalty: Staff --
|g Ch. 7.
|t Customer Loyalty: Style --
|g Ch. 8.
|t Customer Loyalty: Skills --
|g Ch. 9.
|t Customer Loyalty: Shared Values/Superordinate Goals --
|g Ch. 10.
|t Sustaining the Focus: Building in Constancy of Purpose and Process --
|g Ch. 11.
|t What the Future Holds: Building from the Blueprint of the Customer Loyalty Pyramid.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
0 |
|a Customer relations.
|0 http://id.loc.gov/authorities/subjects/sh85034963
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 650 |
|
7 |
|a Customer loyalty.
|2 fast
|0 http://id.worldcat.org/fast/fst00885531
|
| 901 |
|
|
|a ToCBNA
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)36417811
|
| 929 |
|
|
|a cat
|
| 999 |
f |
f |
|i 06e51e8e-1eeb-5e79-8134-019d939339df
|s 65443249-f205-56a9-b447-0b38f01cf5fd
|
| 928 |
|
|
|t Library of Congress classification
|a HF5415.335 .L69 1997
|l JRL
|c JRL-Gen
|i 3268004
|
| 927 |
|
|
|t Library of Congress classification
|a HF5415.335 .L69 1997
|l JRL
|c JRL-Gen
|e CONE
|b 47505128
|i 5164261
|
