Total quality in healthcare : from theory to practice /
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| Author / Creator: | Marszalek-Gaucher, Ellen, 1941- |
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| Edition: | 1st ed. |
| Imprint: | San Francisco : Jossey-Bass Publishers, c1993. |
| Description: | xxxiii, 615 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | The Jossey-Bass health series Jossey-Bass health series. |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/2955910 |
| Summary: | Using TQM Strategies <p> A major contribution . . . an authoritative, comprehensive overview of health care TQM accessible to executives and practitioners alike. <br> --Glenn Laffel, editor, Quality Management in Health Care</p> <p>Drawing on the lessons they learned in their own hospital, the authors show you how to utilize the philosophy of continuous improvement in all business and clinical functions, employ teams for problem solving, and continually strive to meet and exceed customer needs. The authors provide guidance for realizing broad-scale organizational change, and describe how to improve speed, efficiency, and cost-effectiveness in a hospital environment.</p> |
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| Physical Description: | xxxiii, 615 p. : ill. ; 24 cm. |
| Bibliography: | Includes bibiliographical references (p. 583-598) and index. |
| ISBN: | 1555425348 |
