Total quality in healthcare : from theory to practice /
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| Author / Creator: | Marszalek-Gaucher, Ellen, 1941- |
|---|---|
| Edition: | 1st ed. |
| Imprint: | San Francisco : Jossey-Bass Publishers, c1993. |
| Description: | xxxiii, 615 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | The Jossey-Bass health series Jossey-Bass health series. |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/2955910 |
Table of Contents:
- Part One. Setting the Stage
- 1. Why Implement Total Quality Management?
- 2. Understanding TQM
- 3. Integrating TQM and Quality Assurance
- 4. Integrating TQM with Other Initiatives
- Part Two. Creating a TQM Culture
- 5. Organization and Leadership
- 6. Organizational Culture
- 7. Physician Involvement
- 8. Teamwork
- 9. Education and Training
- 10. Reward and Recognition
- Part Three. Analytical Methods for TQM
- 11. TQM Actions in Daily Operations
- 12. Quality Improvement Methods
- 13. A Case Study of Quality Improvement
- 14. Advanced Applications of TQM
- Part Four. Reflections
- 15. Beyond the Glitter
- 16. Conclusion
- AppAndixes A. Self-Assessment Tool
- B. Action Steps
