Description
Summary: | Introducing continuous quality improvement into your organization is not enough. In order to successfully respond to market pressures, you need to transform your organization into a lean, customer-focused, competitive provider. This book examines the steps you need to take in order to move your organization forward & plan for the future.
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Item Description: | "Pioneering practices"--Cover. |
Physical Description: | xiv, 298 p. : ill., map ; 24 cm. |
Bibliography: | Includes bibliographical references and index. |
ISBN: | 1567930220 |