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980724s1999 nyua b 001 0 eng |
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|a 0471314498 (alk. paper)
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|a HF5415.5
|b .L46 1999
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|a 658.8/12
|2 21
|
| 100 |
1 |
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|a Lenz, Vicki.
|0 http://id.loc.gov/authorities/names/n98067058
|1 http://viaf.org/viaf/51004935
|
| 245 |
1 |
4 |
|a The Saturn difference :
|b creating customer loyalty in your company /
|c Vicki Lenz.
|
| 260 |
|
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|a New York :
|b J. Wiley,
|c 1999.
|
| 300 |
|
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|a xiii, 274 p. :
|b ill. ;
|c 23 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
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|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
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|a Includes bibliographical references and index.
|
| 505 |
0 |
0 |
|g Pt. 1.
|t About Saturn and Customer Loyalty.
|g Ch. 1.
|t Introduction.
|g Ch. 2.
|t A Brief History of Saturn.
|g Ch. 3.
|t Creating Customer Loyalty: Where to Begin.
|g Ch. 4.
|t Building on Core Values --
|g Pt. 2.
|t Before, during, and after the Purchase.
|g Ch. 5.
|t Create Interest.
|g Ch. 6.
|t Help Customers Feel Welcome.
|g Ch. 7.
|t Make the Buying Process Easy.
|g Ch. 8.
|t Communicate AFTER the Sale.
|g Ch. 9.
|t Solve Problems.
|g Ch. 10.
|t Keep Customers Coming Back! --
|g Pt. 3.
|t The Rest of the Story.
|g Ch. 11.
|t Q's & A's with a Saturn Big Wheel.
|g Ch. 12.
|t Get Saturnized!
|
| 610 |
2 |
0 |
|a Saturn Corporation.
|0 http://id.loc.gov/authorities/names/no91013178
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
0 |
|a Customer relations.
|0 http://id.loc.gov/authorities/subjects/sh85034963
|
| 610 |
2 |
7 |
|a Saturn Corporation.
|2 fast
|0 http://id.worldcat.org/fast/fst00667925
|0 http://id.worldcat.org/fast/667925
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 http://id.worldcat.org/fast/fst00885533
|
| 901 |
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|a ToCBNA
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| 903 |
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|a HeVa
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| 903 |
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|a (OCoLC)39627622
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|t Library of Congress classification
|a HF5415.5 .L46 1999
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|i 4143886
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| 927 |
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|t Library of Congress classification
|a HF5415.5 .L46 1999
|l JRL
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|e GDON
|b 50974257
|i 6299607
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