Language, bureaucracy, and social control /
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| Author / Creator: | Sarangi, Srikant, 1956- |
|---|---|
| Imprint: | London ; New York : Longman, 1996. |
| Description: | xiv, 242 p. : ill. ; 23 cm. |
| Language: | English |
| Series: | Real language series |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/3902817 |
Table of Contents:
- Foreword
- Acknowledgements
- 1. Language, bureaucracy and social control
- Bureaucracy
- Bureacracy and social control
- Language and bureaucracy
- Synopsis
- 2. Bureaucratisation and debureaucratisation in contemporary society
- Introduction: what discourse practices are construed as bureaucratic?
- Bureaucratisation and debureaucratisation
- Changing discourse practices as action and as process
- The analysis of language use
- The language-situation dynamic
- Social control as an area of struggle
- Conclusion
- 3. The pragmatics of information exchange in bureaucratic discourse
- Introduction: information exchange as a focus of study
- Bureaucrats seeking information and clients giving it
- Interpreting information exchange in pragmatic terms
- Reversing the roles: clients seeking information and institutions avoiding giving information
- Conclusion: regulated information exchange and social control
- 4. Role behaviour in discourse
- Introduction
- Modes of talk and multiple role behaviour
- Discourse roles
- Shifting role relationships and the construction of social identities
- Role perception in discourse
- Conclusion
- 5. The client's perspective: clients as citizens
- Introduction
- Challenging the inhuman face of bureaucracy
- Creating an edge over the institution
- Talking to bureaucrats in order to maintain non-clienthood
- Client's response to institutional failure: the case of lost mail
- Conclusion
- 6. The bureaucrat's perspective: citizens as clients
- Introduction
- Alarming the client
- Maintaining bureaucracy through official documents: forms and leaflets
- Conclusion
- 7. The discourse of mediation: bureaucrats' dilemma and clients' wisdom
- Introduction
- Social workers attemting to redress the imbalance
- Counselling institutions
- Institutional monopolies over mediation
- Conclusion: socio-economic struggles over multi-tier bureaucracy
- 8. Instead of a conclusion
- Bibliography
- Appendices
- Index
