Continuous quality improvement in health care : theory, implementation, and applications /
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| Edition: | 2nd ed. |
|---|---|
| Imprint: | Gaithersburg, Md. : Aspen, c1999. |
| Description: | xxii, 659 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4183151 |
Table of Contents:
- Pt. I. Introduction. Ch. 1. Defining Quality Improvement: Past, Present, and Future / Curtis P. McLaughlin and Arnold D. Kaluzny. Ch. 2. Does TQM/CQI Work in Health Care? / Curtis P. McLaughlin and Kit N. Simpson
- Pt. II. Basics. Ch. 3. The Outcome Model of Quality / Susan I. DesHarnais and Curtis P. McLaughlin. Ch. 4. Measurement and Statistical Analysis in CQI / Susan Paul Johnson and Curtis P. McLaughlin. Ch. 5. Measuring Consumer Satisfaction / Lucy A. Savitz. Ch. 6. Teams at the Core of Continuous Learning / Peter J. Dean, Rebecca La Vallee and Curtis P. McLaughlin
- Pt. III. Implementation. Ch. 7. CQI, Transformation, and the "Learning" Organization / Vaughn Upshaw, Arnold D. Kaluzny and Curtis P. McLaughlin. Ch. 8. The Process of Implementation / Lucy R. Fischer, Leif I. Solberg and Thomas E. Kottke. Ch. 9. Information Management and Technology for CQI / David C. Kibbe. Ch. 10. Collaborating for Improvement in Health Professions Education / G. Ross Baker, Sherril Gelmon and Linda Headrick / [et al.]. Ch. 11. Why Focus on Health Professional Development? / Paul B. Batalden
- Pt. IV. Application. Ch. 12. CQI in Primary Care / Linda S. Kinsinger, Russell P. Harris and Arnold D. Kaluzny. Ch. 13. CQI in Managed Care / Leif I. Solberg, Thomas E. Kottke and Milo L. Brekke. Ch. 14. CQI in Contract Research Organizations / William A. Sollecito. Ch. 15. CQI in Public Health Organizations / Glen P. Mays, Theresa Hatzell and Arnold D. Kaluzny / [et al.]. Ch. 16. Applying and Supporting CQI in Academic Health Centers / Susan I. DesHarnais and Curtis P. McLaughlin. Ch. 17. CQI and Patient-Centered Care / David Levy, William Thar and Curtis P. McLaughlin
- Pt. V. Illustration. Case 1. CQI Principles for a Personnel Problem / Michael McDade. Case 2. The Family Practice Center. Case 3. Holston Valley Hospital and Medical Center / Curtis P. McLaughlin and Kit N. Simpson. Case 4. West Florida Regional Medical Center / Curtis P. McLaughlin. Case 5. Rex Healthcare and Service Line Teams / Curtis P. McLaughlin and Linda C. Jordan. Case 6. Dr. Johnson, Network Medical Director / William Q. Judge and Curtis P. McLaughlin. Case 7. The Patient Transportation Project at University Hospitals / Sandra K. Evans and Ronald T. Pannesi
- App. A. Malcolm Baldrige Award 1999 Health Care Criteria for Performance Excellence.
