Trust & betrayal in the workplace : building effective relationships in your organization /

Trust & betrayal in the workplace : building effective relationships in your organization /

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Bibliographic Details
Author / Creator:Reina, Michelle, 1958-
Edition:1st ed.
Imprint:San Francisco : Berrett-Koehler Publishers, c1999.
Description:xvi, 175 p. : ill. ; 25 cm.
Language:English
Subject:
Organizational behavior.
Trust.
Interpersonal relations.
Organizational effectiveness.
Work environment.
Psychology, Industrial.
Interpersonal relations.
Organizational behavior.
Organizational effectiveness.
Psychology, Industrial.
Trust.
Work environment.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/4235341
Hidden Bibliographic Details
Varying Form of Title:Trust and betrayal in the workplace
Other authors / contributors:Reina, Dennis, 1950-
ISBN:1576750701 (alk. paper)
Notes:Includes bibliographical references (p. 165-168) and index.
Table of Contents:
  • Preface
  • Acknowledgments
  • Part I. Understanding Trust and Betrayal
  • Chapter 1. The Need for Trust
  • The Pain of Betrayal
  • Why Leaders Need to Deal with Betrayal
  • The Payoff of Building Trust
  • Understanding Trust and Betrayal
  • Chapter 2. Understanding Our Capacity for Trust
  • The Nature of Our Capacity for Trust
  • Trusting Ourselves
  • Trusting Others
  • Impact on Our Perceptions
  • Impact on Our Beliefs
  • How Our Capacity for Trust Develops
  • Chapter 3. The Four Capacity for Trust Scales
  • The Nature of the Four Capacity for Trust Scales
  • What You Can Do
  • Chapter 4. Understanding Betrayal
  • A Definition of Betrayal
  • The Nature of Betrayal
  • The High Cost of Betrayal in the Workplace
  • The Effect of Betrayal on Our Capacity for Trust
  • Major Betrayal: Trusting Others
  • Major Betrayal: Trusting Ourselves
  • Minor Betrayal: Trusting Others
  • How We Betray Ourselves and Others
  • Chapter 5. Dealing with Betrayal
  • How We Deal with Betrayal
  • The Seven Steps for Healing from Betrayal
  • Part II. Transactional Trust
  • Chapter 6. Contractual Trust
  • A Definition of Contractual Trust
  • The Nature of Contractual Trust
  • Behaviors That Foster Contractual Trust
  • Chapter 7. Communication Trust
  • A Definition of Communication Trust
  • The Nature of Communication Trust
  • Behaviors That Foster Communication Trust
  • How Communication Trust Builds Relationships
  • Chapter 8. Competence Trust
  • A Definition of Competence Trust
  • The Nature of Competence Trust
  • Behaviors That Foster Competence Trust
  • A Comparison of Disappointment and Betrayal
  • Chapter 9. Rebuilding Trust in Teams
  • The Importance of Trust to Team Effectiveness
  • Contractual Trust in Teams
  • Communication Trust in Teams
  • Competence Trust in Teams
  • Chapter 10. Rebuilding Trust in Organizations
  • The Impact of Change on People
  • When People See Change as Loss
  • Dealing with the Emotional Side of Change
  • Helping People Heal from Betrayal
  • Part III. Transformative Trust
  • Chapter 11. Transformative Trust
  • A Definition of Transformative Trust
  • The Nature of Transformative Trust
  • The Four Core Characteristics of Transformative Trust
  • Conclusion
  • References
  • Index
  • About the Authors
  • Resources

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