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20030529193200.0 |
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990527s2000 nyu 001 0 eng |
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|a 99031725
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|a 0814470297
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|a 99031725
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|d OrLoB-B
|d OCoLC
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|a pcc
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|a HD31
|b .G595 2000
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| 082 |
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|a 658
|2 21
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| 100 |
1 |
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|a Gootnick, Margaret Mary.
|0 http://id.loc.gov/authorities/names/n83151643
|1 http://viaf.org/viaf/21059049
|
| 245 |
1 |
0 |
|a Action tools for effective managers :
|b a guide for solving day-to-day problems on the job /
|c Margaret Mary Gootnick & David Gootnick.
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| 260 |
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|a New York :
|b AMACOM,
|c c2000.
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| 300 |
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|a xiv, 241 p. ;
|c 23 cm.
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| 336 |
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|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
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| 337 |
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|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
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| 338 |
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|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|g Sect. I.
|t Planning, Delegating, and Managing for Performance Success.
|g 1.
|t Participative Action Planning: Case Problem: "Failing to Plan"
|g 2.
|t Performance Management: Case Problem: "The Cat and Mouse Game"
|g 3.
|t Resource Management: Case Problem: "The Means to an End"
|g 4.
|t Delegating Job Assignments: Case Problem: "I Did It My Way"
|g 5.
|t Clarifying Delegated Assignments: Case Problem: "Don't Assume"
|g 6.
|t Monitoring Employee Performance and Behavior: Case Problem: "Who's Watching the Shop?"
|g 7.
|t Avoiding Misunderstanding in Delegation: Case Problem: "The Misunderstanding"
|g 8.
|t Handling the End-Year Performance Reviews: Case Problem: "The Last Minute Reviews" --
|g Sect. II.
|t Hiring and Other Staffing Responsibilities.
|g 9.
|t The Staffing Side of Your Job: Case Problem: "The Rough Rider"
|g 10.
|t Retaining Final Authority in Hiring: Case Problem: "The Long-Distance Hire"
|g 11.
|t Handling the Selection Interview: Case Problem: "Apply Here if You Dare"
|g 12.
|t Considering the Nontechnical Social Factors in Hiring: Case Problem: "The Shining Star"
|g 13.
|t Orienting New and Transferred Employees: Case Problem: "The Disoriented Employee"
|g 14.
|t Providing Guidance and Support to New Employees: Case Problem: "New Kid on the Block"
|g 15.
|t Setting High Departmental Standards as a New Manager: Case Problem: "The Bitter Beginning"
|g 16.
|t Utilizing Temporary and Part-Time Workers: Case Problem: "The Second-Class Citizen" --
|g Sect. III.
|t Team-Building Responsibilities.
|g 17.
|t Building High-Performance Teamwork: Case Problem: "Changing Paradigm"
|g 18.
|t Coordinating the Department's Staff and Work: Case Problem: "The Uncoordinated Manager"
|g 19.
|t Moving to Self-Directed Work Teams: Case Problem: "Poof ... You're a Team Leader"
|g 20.
|t Managing Change: Case Problem: "A Lack of Buy-In" --
|g Sect. IV.
|t Communicating for Positive Results.
|g 21.
|t Planning and Controlling the Communication Process: Case Problem: "Communication Mismanagement"
|g 22.
|t Communicating Honestly and Directly: Case Problem: "The Snoopervisor"
|g 23.
|t Maintaining Open Communication Channels: Case Problem: "Kept in the Dark"
|g 24.
|t Using Nonverbal Communications Effectively: Case Problem: "More Than Words Can Say"
|g 25.
|t Speaking Techniques for Management Presentations: Case Problem: "The Turn-Off Speaker"
|g 26.
|t Using the Written Medium Effectively: Case Problem: "Put It in Writing"
|g 27.
|t Listening Effectively to Employees: Case Problem: "Hear Ye, Hear Ye!"
|g 28.
|t Managing for Customer Satisfaction: Case Problem: "Get to the End of the Line!"
|g 29.
|t Writing Techniques for Successful Managers: Case Problem: "The Impressive Report"
|g 30.
|t Keeping Meetings on Track: Case Problem: "Curing Hidden Agenda-itis" --
|g Sect. V.
|t Creating a Motivational Work Environment.
|g 31.
|t Motivating Employees: Case Problem: "Motivate or Bust"
|g 32.
|t Fostering a Positive Work Environment: Case Problem: "A Gloomy Feeling"
|g 33.
|t Cultivating Employee Initiative and Enthusiasm: Case Problem: "The Frivolous Project"
|g 34.
|t Gaining the Trust of the Staff: Case Problem: "The Distrusted Manager"
|g 35.
|t Exhibiting a Healthy Management Attitude: Case Problem: "The Right Management Attitude"
|g 36.
|t Creating a Healthy and Safe Working Environment: Case Problem: "The Soggy Ceiling"
|g 37.
|t Cultivating Entrepreneurial Spirit: Case Problem: "Clash of the Titans"
|g 38.
|t Creating a Caring Organization: Case Problem: "Sitting in Their Own Garbage" --
|g Sect. VI.
|t Leadership.
|g 39.
|t Leading People on a Day-to-Day Basis: Case Problem: "The Lost Leader"
|g 40.
|t Building Management Influence: Case Problem: "The Powerless Manager"
|g 41.
|t Promoting From Within: Case Problem: "Movin' On Up"
|g 42.
|t Leading by Example: Case Problem: "The Wrong Example"
|g 43.
|t Using the Appropriate Leadership Style: Case Problem: "The Team Breaker"
|g 44.
|t Empowering Your Employees: Case Problem: "The Micromanager"
|g 45.
|t Managing Diversity: Case Problem: "Diversity Adversity" --
|g Sect. VII.
|t Handling Problems and Resolving Conflicts.
|g 46.
|t Resolving Problems and Conflicts Quickly and Honestly: Case Problem: "The Silent Treatment"
|g 47.
|t Acting Assertively With Courage and Confidence: Case Problem: "The Fearful Manager"
|g 48.
|t Counseling Employees With Work Performance Problems: Case Problem: "The Disheartened Achiever"
|g 49.
|t Supporting Employee Achievements to Management: Case Problem: "The Defense"
|g 50.
|t Giving Constructive Criticism Properly: Case Problem: "The Heavy-Handed Approach"
|g 51.
|t Stopping Sexual Harassment: Case Problem: "The Dirty Note"
|g 52.
|t Handling the Troublesome Employee: Case Problem: "The Disrupter"
|g 53.
|t Controlling Telephone Abuses: Case Problem: "Phone Home"
|g 54.
|t Leveling With People to Reduce Conflict: Case Problem: "Over Your Head"
|g 55.
|t Resolving Conflicts Through Mediation: Case Problem: "A Split in the Ranks"
|g 56.
|t Administering Discipline: Case Problem: "A Lack of Discipline"
|g 57.
|t Managing Conflict in Urgent Situations: Case Problem: "The Short Trip" --
|g Sect. VIII.
|t Employee Development.
|g 58.
|t Succession Planning: Case Problem: "The Chosen One"
|g 59.
|t Developing Your Staff: Case Problem: "The Undeveloped Staff"
|g 60.
|t Developing Your Management Career Path: Case Problem: "Bored Bentley"
|g 61.
|t Developing Employee Interest and Potential: Case Problem: "The Awakening"
|g 62.
|t Cultivating the Seasoned Employee: Case Problem: "Looking Back"
|g 63.
|t Encouraging Continual Learning and Improvement: Case Problem: "The Saga of Ripley Van Winkle" --
|g Sect. IX.
|t Time and Stress Management.
|g 64.
|t Managing the Staff's Time: Case Problem: "Time's A-Wastin'"
|g 65.
|t Making Timely Decisions: Case Problem: "The Procrastinator"
|g 66.
|t Organizing the Office and Work Area: Case Problem: "The Disorganized Organizer"
|g 67.
|t Maintaining Self-Control in Stressful Situations: Case Problem: "Hot Under the Collar"
|g 68.
|t Managing Stress: Case Problem: "Keeping Cool"
|
| 650 |
|
0 |
|a Industrial management
|v Handbooks, manuals, etc.
|0 http://id.loc.gov/authorities/subjects/sh2008104494
|
| 650 |
|
0 |
|a Personnel management
|v Handbooks, manuals, etc.
|0 http://id.loc.gov/authorities/subjects/sh85100144
|
| 650 |
|
7 |
|a Industrial management.
|2 fast
|0 http://id.worldcat.org/fast/fst00971246
|
| 650 |
|
7 |
|a Personnel management.
|2 fast
|0 http://id.worldcat.org/fast/fst01058797
|
| 655 |
|
7 |
|a Handbooks and manuals.
|2 fast
|0 http://id.worldcat.org/fast/fst01423877
|
| 700 |
1 |
|
|a Gootnick, David.
|0 http://id.loc.gov/authorities/names/n77019325
|1 http://viaf.org/viaf/196692199
|
| 901 |
|
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|a ToCBNA
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)41516458
|
| 929 |
|
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|a cat
|
| 999 |
f |
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|i 4fa74fdb-542e-5618-afa5-a1a128317aeb
|s e104abec-65f6-561c-a4ea-37355436335c
|
| 928 |
|
|
|t Library of Congress classification
|a HD31 .G595 2000
|l JRL
|c JRL-Gen
|i 4474199
|
| 927 |
|
|
|t Library of Congress classification
|a HD31 .G595 2000
|l JRL
|c JRL-Gen
|b 53863251
|i 6774868
|
