Action tools for effective managers : a guide for solving day-to-day problems on the job /
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| Author / Creator: | Gootnick, Margaret Mary. |
|---|---|
| Imprint: | New York : AMACOM, c2000. |
| Description: | xiv, 241 p. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4242762 |
Table of Contents:
- Sect. I. Planning, Delegating, and Managing for Performance Success. 1. Participative Action Planning: Case Problem: "Failing to Plan" 2. Performance Management: Case Problem: "The Cat and Mouse Game" 3. Resource Management: Case Problem: "The Means to an End" 4. Delegating Job Assignments: Case Problem: "I Did It My Way" 5. Clarifying Delegated Assignments: Case Problem: "Don't Assume" 6. Monitoring Employee Performance and Behavior: Case Problem: "Who's Watching the Shop?" 7. Avoiding Misunderstanding in Delegation: Case Problem: "The Misunderstanding" 8. Handling the End-Year Performance Reviews: Case Problem: "The Last Minute Reviews"
- Sect. II. Hiring and Other Staffing Responsibilities. 9. The Staffing Side of Your Job: Case Problem: "The Rough Rider" 10. Retaining Final Authority in Hiring: Case Problem: "The Long-Distance Hire" 11. Handling the Selection Interview: Case Problem: "Apply Here if You Dare" 12. Considering the Nontechnical Social Factors in Hiring: Case Problem: "The Shining Star" 13. Orienting New and Transferred Employees: Case Problem: "The Disoriented Employee" 14. Providing Guidance and Support to New Employees: Case Problem: "New Kid on the Block" 15. Setting High Departmental Standards as a New Manager: Case Problem: "The Bitter Beginning" 16. Utilizing Temporary and Part-Time Workers: Case Problem: "The Second-Class Citizen"
- Sect. III. Team-Building Responsibilities. 17. Building High-Performance Teamwork: Case Problem: "Changing Paradigm" 18. Coordinating the Department's Staff and Work: Case Problem: "The Uncoordinated Manager" 19. Moving to Self-Directed Work Teams: Case Problem: "Poof ... You're a Team Leader" 20. Managing Change: Case Problem: "A Lack of Buy-In"
- Sect. IV. Communicating for Positive Results. 21. Planning and Controlling the Communication Process: Case Problem: "Communication Mismanagement" 22. Communicating Honestly and Directly: Case Problem: "The Snoopervisor" 23. Maintaining Open Communication Channels: Case Problem: "Kept in the Dark" 24. Using Nonverbal Communications Effectively: Case Problem: "More Than Words Can Say" 25. Speaking Techniques for Management Presentations: Case Problem: "The Turn-Off Speaker" 26. Using the Written Medium Effectively: Case Problem: "Put It in Writing" 27. Listening Effectively to Employees: Case Problem: "Hear Ye, Hear Ye!" 28. Managing for Customer Satisfaction: Case Problem: "Get to the End of the Line!" 29. Writing Techniques for Successful Managers: Case Problem: "The Impressive Report" 30. Keeping Meetings on Track: Case Problem: "Curing Hidden Agenda-itis"
- Sect. V. Creating a Motivational Work Environment. 31. Motivating Employees: Case Problem: "Motivate or Bust" 32. Fostering a Positive Work Environment: Case Problem: "A Gloomy Feeling" 33. Cultivating Employee Initiative and Enthusiasm: Case Problem: "The Frivolous Project" 34. Gaining the Trust of the Staff: Case Problem: "The Distrusted Manager" 35. Exhibiting a Healthy Management Attitude: Case Problem: "The Right Management Attitude" 36. Creating a Healthy and Safe Working Environment: Case Problem: "The Soggy Ceiling" 37. Cultivating Entrepreneurial Spirit: Case Problem: "Clash of the Titans" 38. Creating a Caring Organization: Case Problem: "Sitting in Their Own Garbage"
- Sect. VI. Leadership. 39. Leading People on a Day-to-Day Basis: Case Problem: "The Lost Leader" 40. Building Management Influence: Case Problem: "The Powerless Manager" 41. Promoting From Within: Case Problem: "Movin' On Up" 42. Leading by Example: Case Problem: "The Wrong Example" 43. Using the Appropriate Leadership Style: Case Problem: "The Team Breaker" 44. Empowering Your Employees: Case Problem: "The Micromanager" 45. Managing Diversity: Case Problem: "Diversity Adversity"
- Sect. VII. Handling Problems and Resolving Conflicts. 46. Resolving Problems and Conflicts Quickly and Honestly: Case Problem: "The Silent Treatment" 47. Acting Assertively With Courage and Confidence: Case Problem: "The Fearful Manager" 48. Counseling Employees With Work Performance Problems: Case Problem: "The Disheartened Achiever" 49. Supporting Employee Achievements to Management: Case Problem: "The Defense" 50. Giving Constructive Criticism Properly: Case Problem: "The Heavy-Handed Approach" 51. Stopping Sexual Harassment: Case Problem: "The Dirty Note" 52. Handling the Troublesome Employee: Case Problem: "The Disrupter" 53. Controlling Telephone Abuses: Case Problem: "Phone Home" 54. Leveling With People to Reduce Conflict: Case Problem: "Over Your Head" 55. Resolving Conflicts Through Mediation: Case Problem: "A Split in the Ranks" 56. Administering Discipline: Case Problem: "A Lack of Discipline" 57. Managing Conflict in Urgent Situations: Case Problem: "The Short Trip"
- Sect. VIII. Employee Development. 58. Succession Planning: Case Problem: "The Chosen One" 59. Developing Your Staff: Case Problem: "The Undeveloped Staff" 60. Developing Your Management Career Path: Case Problem: "Bored Bentley" 61. Developing Employee Interest and Potential: Case Problem: "The Awakening" 62. Cultivating the Seasoned Employee: Case Problem: "Looking Back" 63. Encouraging Continual Learning and Improvement: Case Problem: "The Saga of Ripley Van Winkle"
- Sect. IX. Time and Stress Management. 64. Managing the Staff's Time: Case Problem: "Time's A-Wastin'" 65. Making Timely Decisions: Case Problem: "The Procrastinator" 66. Organizing the Office and Work Area: Case Problem: "The Disorganized Organizer" 67. Maintaining Self-Control in Stressful Situations: Case Problem: "Hot Under the Collar" 68. Managing Stress: Case Problem: "Keeping Cool"