Online dispute resolution : resolving conflicts in cyberspace /

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Bibliographic Details
Author / Creator:	Katsh, M. Ethan.
Edition:	1st ed.
Imprint:	San Francisco : Jossey-Bass, c2001.
Description:	xiv, 226 p. : ill. ; 24 cm.
Language:	English
Subject:	Dispute resolution (Law) -- Automation. Mediation -- Automation. Ombudsman -- Automation. Internet. Dispute resolution (Law) -- Automation. Internet.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4464055

Hidden Bibliographic Details
Other authors / contributors:	Rifkin, Janet.
ISBN:	0787956767
Notes:	Includes bibliographical references (p. 211-215) and index.

Table of Contents:

Preface
Acknowledgments
Introduction
1.. The Impact of Cyberspace on Disputes and Dispute Resolution
2.. A Brief History of ODR
3.. Understanding the ODR Process
4.. Introducing the Fourth Party: The Critical Role of Technology
5.. Facilitating Agreement: ODR and Offline Dispute Resolution
6.. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR
Appendix 1. Online Literature and Resources About ODR
Appendix 2. ODR Programs and Ventures
Appendix 3. CPR Institute for Dispute Resolution: Sample Domain Name Dispute Decision
Appendix 4. Square Trade Direct Negotiation Process
Appendix 5. Online Ombuds Office Dispute Transcript
Notes
About the Authors
Index

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