Customer relationship management : new ways of keeping the customer satisfied /
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| Author / Creator: | Bodenberg, Thomas M. |
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| Imprint: | New York, NY : Conference Board, c2001. |
| Description: | 62 p. : ill. ; 28 cm. |
| Language: | English |
| Series: | Research report ; R-1299-01-RR Conference Board report ; no. 1299-01-RR. |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4496005 |