Testing CAHPS Health Plan Performance reports in the Florida Medicaid Program /

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Bibliographic Details
Imprint:	Santa Monica, Calif. : RAND, c2000.
Description:	50, [58] p. : ill. ; 28 cm.
Language:	English
Subject:	Consumer Satisfaction -- Florida. Medicaid -- Florida. Data Collection -- methods -- Florida. Health Care Surveys -- Florida. Managed Care Programs -- Florida. Medical care -- Evaluation -- Research. Medical care -- United States -- Evaluation. Patient satisfaction -- United States. Medical care -- Evaluation. Medical care -- Research -- Evaluation. Patient satisfaction. United States.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4509858

Hidden Bibliographic Details
Other authors / contributors:	Farley, Donna. United States. Agency for Healthcare Research and Quality. Rand Corporation.
ISBN:	0833029045
Notes:	"Prepared for the Agency for Healthcare Research and Quality." "MR-1218-AHRQ." Includes bibliographical references (p. 49-50).

Table of Contents:

Preface
Summary
Acknowledgments
Section 1. The Florida Medicaid CAHPS Demonstration
The Consumer Assessment of Health Plans Study
Conceptual Framework
Overview of the Demonstration
Choice of the Demonstration Site
Organization of this Report
Section 2. Report Designs and Field Applications
Preparation of the Paper Report
Design and Application of the Decision Helper
Section 3. Evaluation Methods and Data
Focus Group Evaluation of the Paper Reports
Evaluation of the Decision Helper
Process Evaluation Site Visit and Interviews
Section 4. Evaluation Findings for the Paper Report
Focus Group Results
Feedback from Site Visit Interviews
Section 5. Findings from the Decision Helper Field Test
Results of the Daytona Beach Field Test
Section 6. Issues and Policy Implications
Overall Implementation Issues
Assessment of the Paper Report
Assessment of the Decision Helper
Discussion
References
Appendix A. Performance Dimensions for Florida Medicaid Plans
Appendix B. Florida Medicaid Booklet
Appendix C. Protocol Materials for Focus Groups with New Enrollees
Appendix D. Alternative Display Formats for Plan Comparisons Tested in Florida Medicaid Focus Groups
Appendix E. Data Collection Form for Observations of Decision Helper Usage in Daytona Beach
Appendix F. Exit Interview Questionnaires for the Decision Helper Field Test in Daytona Beach
Appendix G. Interview Guide for the Process Evaluation

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