Total access : giving customers what they want in an anytime, anywhere world /

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Bibliographic Details
Author / Creator:McKenna, Regis.
Imprint:Boston, Mass. : Harvard Business School Press, c2002.
Description:xv, 252 p. ; 24 cm.
Language:English
Subject:
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/4678184
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ISBN:1578512441 (alk. paper)
Notes:Includes bibliographical references (p. 227-236) and index.