Sharing expertise : beyond knowledge management /
Saved in:
| Imprint: | Cambridge, Mass. : MIT Press, c2003. |
|---|---|
| Description: | xx, 418 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4808054 |
Table of Contents:
- Preface
- Acknowledgments
- I. Overview and Background
- 1. Why Organizations Don't "Know What They Know": Cognitive and Motivational Factors Affecting the Transfer of Expertise
- 2. A Critical Evaluation of Knowledge Management Practices
- 3. Coming to the Crossroads of Knowledge, Learning, and Technology: Integrating Knowledge Management and Workplace Learning
- II. Studies of Expertise Sharing in Organizations
- 4. Emergent Expertise Sharing in a New Community
- 5. Sharing Expertise: Challenges for Technical Support
- 6. Locating Expertise: Design Issues for an Expertise Locator System
- 7. Who's There? The Knowledge-Mapping Approximation Project
- 8. Enabling Communities of Practice at EADS Airbus
- III. Exploring Technology for Sharing Expertise
- 9. Using a Room Metaphor to Ease Transitions in Groupware
- 10. NewsMate: Providing Timely Knowledge to Mobile and Distributed News Journalists
- 11. Supporting Informal Communities of Practice within Organizations
- 12. Knowledge Communities: Online Environments for Supporting Knowledge Management and Its Social Context
- 13. Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach
- 14. Automated Discovery and Mapping of Expertise
- 15. OWL: A System for Automated Sharing of Expertise
- List of Contributors
- Index
