Achieving business value from technology : a practical guide for today's executive /
Saved in:
| Author / Creator: | Murphy, Tony. |
|---|---|
| Imprint: | Hoboken, N.J. : J. Wiley, c2002. |
| Description: | xvii, 254 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/4864362 |
Table of Contents:
- Introduction
- Chapter 1. Industrial Age Thinking for Information Age Problems
- Business Value from Information Technology (BVIT)--A Large and Growing Problem
- Learning from Case Studies
- What Do These Case Studies Have in Common?
- Some Historical Perspective
- Drawing Conclusions from These Changes
- Revisiting the Case Studies
- Industrial Age Thinking for Information Age Problems
- The Limitations of Financial Metrics
- The Value of Financial Techniques for IT Investment Appraisal
- What Else Do We Need?
- Summary
- Chapter 2. The Five Pillars of Benefits Realization
- Pillar 1. Strategic Alignment
- Pillar 2. Business Process Impact
- Pillar 3. Architecture
- Pillar 4. Direct Payback
- Pillar 5. Risk
- Summary
- Chapter 3. P2--Process
- Step 1. Setting the Ground Rules
- Step 2. Defining IT Value Standards
- Step 3. IT Value Analysis
- Step 4. IT Value Project Management
- Step 5. IT Value Achievement
- Step 6. IT Value Management
- Selecting Specific Products and Vendors
- Refinements
- Sensitivity Analysis
- Investment Scope
- Summary
- Chapter 4. P3--People
- Roles--A Foundation Stone of Effective Governance
- The IT Council
- The IT Investment Board
- The Office of Architecture and Standards
- The Project Office
- Summary and Next Steps
- Appendix A. Sample Value Standards
- Strategic Alignment
- Payback
- Architecture
- Business Process Impact
- Risk
- Appendix B. Sample Value Standards Scoring Metrics
- Business Process Impact
- Architecture
- Risk
- Appendix C. Completed Weightings
- Appendix D. From the Field--Investment Case Worked Example
- Appendix E. Quantifying End-User Benefits
- Preliminary Information
- Opening the Meeting
- Resolution of Inconsistencies
- Quantifying the Benefits
- Refine Quantification
- Cross-Verification
- Appendix F. Gartner Recommended Approach to Risk Management
- Collaborative Risk Management
- Risk Assessment Processes
- Predictability and Complexity of Risks
- Summary
- Appendix G. Analytical Hierarchy Process/Analysis
- Appendix H. Probability Analysis (Monte Carlo Simulation)
- Appendix I. Gartner Approach to Change Management: Strategic Planning Assumption
- The Need for Change Management
- The Human Response to Change
- Appendix J. Financial Metrics
- Net Present Value (NPV)
- Internal Rate of Return (IRR)
- Index
