Six sigma team dynamics : the elusive key to project success /

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Bibliographic Details
Author / Creator:	Eckes, George, 1954-
Imprint:	New York : John Wiley, c2003.
Description:	xviii, 262 p. : ill. ; 24 cm.
Language:	English
Subject:	Teams in the workplace. Project management. Leadership. Leadership. Project management. Teams in the workplace.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/4867857

Hidden Bibliographic Details
ISBN:	0471222771 (CLOTH : alk. paper)
Notes:	Includes bibliographical references and index.

Table of Contents:

Chapter 1. Six Sigma Team Dynamics: The Elusive Key to Project Success
Chapter 2. The Roles and Responsibilities of a Six Sigma Team
Chapter 3. Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures
Chapter 4. When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them
Chapter 5. Managing the Six Sigma Project
Chapter 6. Dealing with Maladaptive Six Sigma Behaviors
Chapter 7. Completing the Six Sigma Project: The Never-Ending Responsibility of the Champion
Chapter 8. Pitfalls to Avoid in Creating Six Sigma Team Dynamics
Appendix A. Alpha Omega Call Center DMAIC Templates
Appendix B. 95 Questions Champions Should Ask Their Project Teams
Appendix C. The Champion's Responsibilities
Index

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