Responding to crisis : a rhetorical approach to crisis communication /
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| Imprint: | Mahwah, N.J. : Lawrence Erlbaum, 2004. |
|---|---|
| Description: | vii, 379 p. ; 24 cm. |
| Language: | English |
| Series: | LEA's communication series |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5001430 |
Table of Contents:
- 1.. A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses
- 2.. Exposing the Errors: An Examination of the Nature of Organizational Crises
- Part I. Crisis Preparation: Planning for the Inevitable
- 3.. Crisis Management: Toward a Multidimensional Model of Public Relations
- 4.. Constructing Response During Uncertainty: Organizing for Crisis
- 5.. Reframing the Organizational Exigency: Taking a New Approach in Crisis Research
- 6.. Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology
- 7.. Reasoned Action in Crisis Communication: An Attribution Theory--Based Approach to Crisis Management
- 8.. A Model for Crisis Management
- 9.. Patterns of Conflict Preceding a Crisis: A Case Study Analysis
- Part II. Crisis Response: The Time to Speak
- 10.. Metaphors of Crisis
- 11.. Telling a Story: A Narrative Approach to Communication During Crisis
- 12.. Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization s Precrisis Environment
- 13.. A Symbolic Approach to Crisis Management: Sears Defense of Its Auto Repair Policies
- 14.. Telling the Story of Organizational Change
- 15.. Managing Organizational Images: Crisis Response and Legitimacy Restoration
- Part III. After the Dance is Over: Postcrisis Response
- 16.. Ambiguity as an Inherent Factor in Organizational Crisis Communication
- 17.. Image Restoration Discourse and Crisis Communication
- 18.. Exigencies, Explanations, and Executions: Toward a Dynamic Theory of the Crisis Communication Genre
- 19.. Downsizing or Reduction-in-Force: A Crisis Residual
- 20.. Excellent Crisis Communication: Beyond Crisis Plans
- 21.. Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication
- References
- Author Index
- Subject Index
