Crisis communications : lessons from September 11 /

This collection is based partially on short papers originally published in the journal Prometheus (September 2002) and partially on a conference held in New York City the following month. Noll (Annenberg School of Communication, Univ. of Southern California--one of the conference sponsors) includes 16 papers ranging over the spectrum of modes of communication and how they were affected by the events of September 11th. Topics range from the expected (e.g., content analysis of network newscasts, diffusion of news of the attack) to the unusual (the social dynamics of wireless on that day, the telephone as a medium of faith and hope) and include discussion of the Internet, live television, globalization, etc. An epilogue closes the volume. Along with Communication and Terrorism: Public and Media Responses to 9/11, ed. by Bradley Greenberg (2002), this is a very useful scholarly assessment of communication during a crisis. ^BSumming Up: Recommended. Upper-division undergraduates and above. C. Sterling George Washington University