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20041210115700.0 |
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020709s2003 uika b 001 0 eng |
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|a 2002010655
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| 020 |
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|a 0851995411 (alk. paper)
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| 040 |
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|a DLC
|c DLC
|d DLC
|d OCoLC
|d OrLoB-B
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| 042 |
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|a pcc
|
| 050 |
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|a G155.A1
|b W488 2003
|
| 082 |
0 |
0 |
|a 910/.68/4
|2 21
|
| 100 |
1 |
|
|a Williams, Christine,
|d 1951-
|0 http://id.loc.gov/authorities/names/n2002013344
|1 http://viaf.org/viaf/84507117
|
| 245 |
1 |
0 |
|a Service quality in leisure and tourism /
|c Christine Williams and John Buswell.
|
| 260 |
|
|
|a Wallingford, Oxon, UK;
|a Cambridge, MA :
|b CABI Pub.,
|c c2003.
|
| 300 |
|
|
|a ix, 230 p. :
|b ill. ;
|c 25 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 500 |
|
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|a Includes bibliographical references (p. 209-222) and index.
|
| 505 |
0 |
0 |
|g Pt. 1.
|t Understanding Quality in Leisure and Tourism --
|g 1.
|t The Leisure and Tourism Product --
|g 2.
|t Quality as a Goal --
|g 3.
|t The Consumer --
|g 4.
|t Concepts of Quality in Leisure and Tourism --
|g 5.
|t Customer Satisfaction --
|g 6.
|t The Leisure and Tourism Experience --
|g Pt. 2.
|t Designing Quality --
|g 7.
|t Characteristics of Service --
|g 8.
|t Service Design --
|g 9.
|t Capacity Management and Organizational Performance --
|g Pt. 3.
|t Achieving or Delivering Quality --
|g 10.
|t Quality and Culture Change --
|g 11.
|t Quality Management Systems --
|g 12.
|t Quality Management Tools and Techniques --
|g 13.
|t Measurement of Quality --
|g 14.
|t Quality and Human Resource Management.
|
| 650 |
|
0 |
|a Tourism.
|0 http://id.loc.gov/authorities/subjects/sh85136255
|
| 650 |
|
0 |
|a Leisure industry.
|0 http://id.loc.gov/authorities/subjects/sh85075929
|
| 650 |
|
0 |
|a Quality assurance.
|0 http://id.loc.gov/authorities/subjects/sh85109438
|
| 650 |
|
7 |
|a Leisure industry.
|2 fast
|0 http://id.worldcat.org/fast/fst00996063
|
| 650 |
|
7 |
|a Quality assurance.
|2 fast
|0 http://id.worldcat.org/fast/fst01084943
|
| 650 |
|
7 |
|a Tourism.
|2 fast
|0 http://id.worldcat.org/fast/fst01153142
|
| 700 |
1 |
|
|a Buswell, John.
|0 http://id.loc.gov/authorities/names/nr91009268
|
| 901 |
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|a ToCBNA
|
| 903 |
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|a HeVa
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| 035 |
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|a (OCoLC)50228081
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|s 43e506c3-264b-5c1a-9fbb-686632c34bf9
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|t Library of Congress classification
|a G155.A1 W488 2003
|l JRL
|c JRL-Gen
|i 4803076
|
| 927 |
|
|
|t Library of Congress classification
|a G155.A1 W488 2003
|l JRL
|c JRL-Gen
|e CARL
|b 64332396
|i 7630586
|
