How to measure customer satisfaction /
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| Author / Creator: | Hill, Nigel, 1952- |
|---|---|
| Edition: | 2nd ed. |
| Imprint: | Aldershot, Hampshire, England ; Burlington, VT : Gower, c2003. |
| Description: | viii, 151 p. : ill. ; 25 cm. |
| Language: | English |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5118140 |
