The library's crisis communications planner : a PR guide for handling every emergency /

Thenell, a former public relations director at Multnomah County Library (Portland, OR), notes that library crises can emerge not only from natural disasters but also from such situations as Internet use, meeting room use, enraged patrons, etc. Offering step-by-step practical advice, firsthand experience, scenarios, and guidelines for communicating effectively before, during, and after a crisis or crisis-producing events, her succinct guide is a ready-made workshop on how to establish and maintain relationships with the media, including how to write a press release, how to keep all staff informed and aware of what to do when an emergency occurs, and how to make sure library board members and other community stakeholders are notified and/or involved. Whether or not you have a public relations office or officer, this slim volume is a must for your professional shelf.-B. Susan Brown, Pamunkey Regional Lib., VA (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.