Global quality : a synthesis of the world's best management methods /
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| Author / Creator: | Greene, Richard (Richard Tabor) |
|---|---|
| Imprint: | Milwaukee, WI : ASQC Quality Press ; Homewood, Ill. : Business One Irwin, c1993. |
| Description: | lxxii, 886 p. : ill. ; 29 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5369615 |
Table of Contents:
- Ch. 1. Overview
- Ch. 2. How to Use This Book
- Ch. 3. 24 Approaches to Total Quality
- Ch. 4. 30 Characteristics Shared by All Quality Approaches
- Ch. 5. Basic Uses of the Global Quality Model
- Ch. 6. Profound Quality - Global Quality as Organizational Learning
- Ch. 7. Polarities of Quality - Increment Versus Leap, Customer Versus Strategy
- Ch. 8. Three Provisos in Using the Global Quality Model
- Ch. 9. Particular Management Attitudes Changed by Total Quality
- Ch. 10. Problems With Quality Programs
- Ch. 11. Architecture of Quality Processes in an Organization
- Ch. 12. Shortcuts to Quality
- Ch. 13. An Evolutionary Model of Total Quality Problem Solving
- Ch. 14. Getting Work Done in Group Settings
- Ch. 15. Ways to Improve Any Business Process
- Ch. 16. Management-By-Events Methods
- Ch. 17. Software and Quality
- Ch. 18. Process Empowerment Rooms: Groupware Application in a Total Quality Framework
- Ch. 19. Knowledge Modeling for Quality
- Ch. 20. Using Total Quality Methods to Specify Software Applications and Architectures, Including a Taguchi Example
- Ch. 21. Metaprocess Capability - Toward Capable Process Deployment Processes
- Ch. 22. Metaquality - Using Quality Methods to Implement Quality
- Ch. 23. Organizational Change Approaches for Implementing Quality
- Ch. 24. Toward Transparent Organizations
- Ch. 25. How to Get from Here to There
- Ch. 26. The Culture of Professionals Versus the Culture of Quality
- Ch. 27. The Culture of Polity Versus the Culture of Quality
- Ch. 28. The Culture of Academia Versus the Culture of Quality
- Ch. 29. Winning Quality Prizes
- Ch. 30. Revolution Through Common Sense About Processes
- Ch. 31. High-Performance Quality Approach Implementation
- Ch. 32. The Future of the Global Quality Model.