Competing on excellence : healthcare strategies for a consumer-driven market /
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| Author / Creator: | Zuckerman, Alan M. |
|---|---|
| Imprint: | Chicago, IL : Health Administration Press, c2004. |
| Description: | xx, 196 p. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5614246 |
Table of Contents:
- 1. Competing on excellence : the new basis of healthcare strategy
- 2. Positioning in a consumer-driven environment
- 3. Market strategies for revenue growth
- 4. Business development and program planning
- 5. Healthcare's service-line management revival
- 6. From reducing medical errors to real quality improvement
- 7. Physician strategies
- 8. World-class service
- 9. Competing by design
- 10. Culture of excellence.
