Health care administration : planning, implementing, and managing organized delivery systems /
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| Edition: | 4th ed. |
|---|---|
| Imprint: | Boston : Jones and Bartlett Publishers, c2004. |
| Description: | xxvi, 953 p. : ill. ; 26 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5614248 |
Table of Contents:
- About the Author/Editor
- Contributors
- Preface
- Acknowledgments
- Part 1. Planning, Implementing, and Managing Organized Delivery Systems
- Chapter 1. International Health Care: A 12-Country Comparison
- The Financing, Organization, and Outcomes from the Provision of Health Care
- Tax-Funded Models for Direct Provision of Health Services
- Tax-Funded Model for Indirect Provision of Health Services
- Compulsory Insurance Models for Indirect Provision of Health Services
- Mixed Models for Provision of Health Services
- Shared Concerns and Learning Opportunities
- Chapter 2. Organized Delivery Systems
- Healthcare System Development
- System Characteristics
- The Impact of Managed Care
- System Integration
- System Performance
- A View from the Real World
- In-Depth Case Study: Southeast Medical Center
- Managerial Implications and Recommendations
- Chapter 3. Legal Implications of Business Arrangements in the Healthcare Industry
- Legal Structure of the Healthcare Delivery System
- Federal Anti-Kickback Statute
- Physician Self-Referral--Stark Law
- Comparison of the Federal Anti-Kickback Statute to the Physician Self-Referral Act
- False Claims Act
- Professional Liability
- Antitrust Laws and the Healthcare Industry
- Other Considerations
- Chapter 4. Stakeholder Management--Strategies and Styles
- Stakeholder Management Styles and Performance
- The Strategic Web
- Identification of Organizational Stakeholders
- Diagnosis of Key Stakeholder Relationships
- Types of Stakeholder Relationships
- Generic Strategies for Managing Stakeholder Relationships
- Strategy Implementation and Outcomes
- Stakeholder Management Styles: Changing the Focus to Types of Organizations
- Stakeholder Management Priorities
- Managerial Responsibility for Stakeholder Relationships
- Conclusion
- Chapter 5. Financial Management of Organized Health Care Delivery Systems
- Financial Information Needs
- Understanding Financial Statements
- Types of Financial Statements
- Long-Range Decisions
- Short-Range Decisions
- Conclusion
- Appendix 5-A. Present Value Tables
- Chapter 6. Human Resources Management in Organized Delivery Systems
- Human Resources Management: Historical Background
- Functions and Responsibilities of the Human Resources Department
- Placement of the Human Resources Department in the Institution's Organizational Structure
- Future Direction of Human Resources Management
- The Effect of Managed Care and Mergers on Human Resources Management
- Great Places to Work
- Chapter 7. Labor and Employment Laws Applicable to Organized Delivery Systems
- Introduction
- Federal and State Civil Rights Laws
- Affirmative Action/Federal Contractor Requirements
- Individual Employment Rights
- Wage and Hour Laws
- Employee Benefits in the Healthcare Industry
- Privacy Issues in the Workplace
- Safety in the Workplace
- Collective Bargaining and Protected Concerted Activities
- Employment Eligibility Verification
- Conducting an Effective Internal Investigation
- Employment Records and Recordkeeping
- Chapter 8. The Management of Nursing Services
- The Evolving Practice of Nurse-Executives
- Organization of Nursing/Patient Care Services
- Changing Health Care Delivery Methods
- Emerging Models for Nursing Care Delivery
- New Competencies for Nurses in Executive Practice
- Challenges for Nurses in Executive Practice
- The Future of Nurse-Executive Practice
- Chapter 9. Planning Healthcare Facilities and Managing the Development Process
- Background
- Facility Planning in Healthcare Systems
- Future Facility Planning Trends
- Facility Development Process
- Functional Considerations in Facility Planning
- Key Participants
- Design and Construction Approaches
- Conclusion
- Appendix 9-A. Potential External Team Members and Responsibilities
- Chapter 10. Financing of Healthcare Facilities
- Tax-Exempt Financings
- Pooled Financing
- Taxable Bonds
- Equity Financing as a Capital-Raising Technique
- Joint Venture Structures
- Legal Issues: Control and Liability Exposure
- Federal Income Taxation of a Business Corporation
- Federal Income Taxation of a Partnership and Limited Liability Corporation
- Sale as a Capital-Raising Technique
- Conversion
- Private Placements and Public Offerings of Securities
- Conclusion
- Chapter 11. Marketing Healthcare Services
- Marketing Mission and Objectives
- The Competition Defined
- Business-to-Business Marketing
- Derived Demand
- Consumer Behavior: Information Search and Use
- Consumer Behavior: Differentiation
- Customer Retention
- Customer Satisfaction
- Data-Driven Marketing
- Chapter 12. Health Care Information Systems: An Organized Delivery System Perspective
- An Organized Delivery System HCIS Infrastructure
- Trends in Organized Healthcare Delivery Systems
- Emergence and Scope of Organized Delivery System HCIS Technologies
- SSADM for Multiprovider HCIS Design and Development
- Management and Administration of Organized Delivery System HCISs
- Conclusion
- Chapter 13. Management Engineering
- History
- Cost Containment
- Productivity Management
- Quality Control Program
- Management Engineering for Future Operations
- Chapter 14. Ambulatory Care
- Ambulatory Care Services: Past and Present
- Organization and Management of Ambulatory Care Services
- Reimbursement
- Future Considerations
- Conclusion
- Chapter 15. Managed Health Care
- Part 1. What It is
- Introduction
- Forms of Bearing Risk for Medical Costs
- Types of Payor-Based Managed Health Care Organizations
- Managed Health Care Provider Organizations--Integrated Delivery Systems
- Part 2. How It Works
- Introduction
- Provider Reimbursement
- Management of Utilization
- Benefits Administration and Claims Payment
- Finance and Underwriting
- Conclusion
- Chapter 16. Ethical Considerations in the Provision of Healthcare Services and Investigational Research
- Tragic Choices
- Ethics in Human Clinical Investigation and in the Use of New Drugs and Devices
- Chapter 17. Bioterrorism Preparedness
- The Broader Context of Bioterrorism
- The Specific Context of Terrorism
- Biological Agents
- Bioterrorism Preparedness by Healthcare Organizations
- Conclusion Regarding Preparedness
- Epilogue
- Part 2. The Hospital in an Organized Delivery System
- Chapter 18. The History of Hospitals
- Medicine and Hospitals as Political Factors
- Mesopotamia
- Greek Hospitals
- Indian Hospitals
- Roman Hospitals
- Islamic Hospitals
- The Middle Ages
- Hospitals during the Renaissance
- Hospitals on the American Continent
- Hospitals in the Seventeenth, Eighteenth, and Nineteenth Centuries
- The Modern Hospital and Health Systems
- Classification of Hospitals
- Chapter 19. Hospital Organization and Management
- Services Provided by Hospitals
- Change in the Hospital Industry
- The Major Changes and Their Implications
- What is an Organization?
- The Structure of the Hospital Organization
- The Bureaucratic Principles
- A Team of Three
- Governance
- The Trustee in an Organized Delivery System
- The CEO and the Administration
- Conclusion
- Chapter 20. Patient Access Services: Into, Through, and Out of the Healthcare Process
- Areas of Responsibilities
- Departmental Functions
- Management Responsibilities
- Staff Responsibilities
- Emerging Technologies and Trends
- Conclusion
- Chapter 21. Laboratories
- Service Levels
- Organization
- Staffing
- Information Systems
- Physical Plant and Equipment
- Laboratory Regulation/Compliance
- Strategic Planning
- Conclusion
- Appendix 21-A. Sample of Test Type by Section
- Appendix 21-B. Job Analysis Checklist: Medical Director
- Chapter 22. Pharmacy
- Pharmacy Practice
- Pharmacy Management and Leadership
- Pharmacist Training and Education
- Pharmacy Technician Training and Education
- Pharmacy Information Systems
- Inpatient Pharmacy Services
- Inpatient Drug Distribution and Management
- Sterile Products Preparation
- Pharmacy Service Location
- Ambulatory Care and Outpatient Pharmacy Systems
- Patient Care Committees
- Financial Management
- Cost and Productivity Management
- Managing Drug Costs
- Conclusion
- Chapter 23. Material and Resource Management
- Supply Chain
- Managing the Core Functions
- Materials Management in Alternate Site Locations
- Future Trends in Materials Management and Purchasing
- Appendix 23-A. Bidding Instructions (Simple Format)
- Appendix 23-B. Bidding Instructions (Complex Format)
- Chapter 24. Designing and Implementing a Hospital Compliance Program
- The Value of an Effective Compliance Program
- Basic Elements of an Effective Compliance Program
- The Initial Needs Assessment/Compliance Review
- Integrating the Compliance Program
- HIPAA Privacy Rule Compliance
- Investigations and Corrective Action
- Disability Access Compliance
- Conclusion
- Chapter 25. Quality Assurance and Improvement
- Contributors to Quality Health Care
- Organizations
- Methods
- Tools
- Conclusion
- Chapter 26. Physician Practice: Organization and Operation
- Forms of Physician Practice
- Managed Care Delivery Systems and Forms of Physician Organizations
- Operational Aspects of Physician Practice
- The Future
- Chapter 27. Implementing a Physician Practice Compliance Program
- The Compliance Plan within the Context of a Physician Practice
- The Elements of Compliance Plans and Programs
- A Planning and Implementation Work Plan
- Sample Compliance Plan and Program Work Plan
- Index
