How management matters : street-level bureaucrats and welfare reform /

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Bibliographic Details
Author / Creator:	Riccucci, Norma.
Imprint:	Washington, D.C. : Georgetown University Press, c2005.
Description:	xiv, 190 p. : ill. ; 23 cm.
Language:	English
Series:	Public management and change
Subject:	Public welfare -- United States. Public welfare administration -- United States. Bureaucracy -- United States. Welfare recipients -- Employment -- United States. Bureaucracy. Public welfare. Public welfare administration. Welfare recipients -- Employment. United States.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/5619435

Hidden Bibliographic Details
ISBN:	1589010418 (pbk. : alk. paper)
Notes:	Includes bibliographical references (p. 173-183) and index.

Table of Contents:

Tables and Figures
Acknowledgments
Preface
1. How Can management Not Matter?
2. Ending Welfare as We Knew It
3. The Important Role of Public Management in Welfare Reform
4. Public Management and Street-Level Bureaucrats
5. The Art and Science of Managing Street-Level Bureaucrats
6. What Are Welfare Workers Doing at the Front Lines?
7. How Public Management Matters
Appendix A. The Survey
Appendix B. Data and Data Collection
Appendix C. Critical Events Leading to Passage of Welfare Reform
Appendix D. Chronology of Major Welfare Policy and Legislation Enacted in the United States
Appendix E. Codes for Encounters
Notes
Index

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