ISO 9001:2000 : a new paradigm for healthcare /

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Bibliographic Details
Author / Creator:Carson, Bryce E.
Imprint:Milwaukee, Wis. : ASQ Quality Press, 2004.
Description:xx, 187 p. : ill. ; 26 cm + 1 CD-ROM (4 3/4 in.)
Language:English
Subject:
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/5712404
Hidden Bibliographic Details
ISBN:0873896084 (softcover : alk. paper)
Notes:Includes bibliographical references (p. 177) and index.

MARC

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245 1 0 |a ISO 9001:2000 :  |b a new paradigm for healthcare /  |c Bryce E. Carson, Sr. 
260 |a Milwaukee, Wis. :  |b ASQ Quality Press,  |c 2004. 
300 |a xx, 187 p. :  |b ill. ;  |c 26 cm +  |e 1 CD-ROM (4 3/4 in.) 
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504 |a Includes bibliographical references (p. 177) and index. 
505 0 0 |g Chapter 1.  |t Eight Keys to Creating a Sustainable Quality Management System --  |t The Process Model for Continual Improvement --  |t The Eight Keys --  |g Chapter 2.  |t Background and Introduction to the ISO 9001:2000 Family of Standards --  |t Introduction to ISO 9001:2000 --  |t ISO 9000 Series (ISO 9000, ISO 9001, and ISO 9004) --  |t Restructuring and Consolidation of the ISO 9000 Family of Standards --  |t ISO 9000:2000 --  |t ISO 9001:2000 and ISO 9004:2000 --  |t ISO 9001:2000: Clauses 0-3 --  |g Chapter 3.  |t ISO 9001:2000 Clause 4--Quality Management System --  |g 4.1.  |t General Requirements --  |g 4.2.  |t Documentation Requirements --  |t Quality Policy, Goals and Objectives --  |g 4.2.1(b) and 4.2.2.  |t The Quality Manual --  |t Quality System Level Procedures and Documentation --  |t Rules for Writing Procedures --  |t The Quality Plan --  |t Writing How-To Documents: Work Instructions and Protocols --  |g 4.2.1(e).  |t Records Required --  |g 4.2.3.  |t Control of Documents --  |t Forms Control --  |t Control of Documents of External Origin --  |g 4.2.4.  |t Control of Records --  |g Chapter 4.  |t ISO 9001:2000 Clause 5--Management Responsibility --  |g 5.1.  |t Management Commitment --  |g 5.2.  |t Customer Focus --  |t Customer Focus--Who Is the Customer? --  |g 5.3.  |t Quality Policy --  |g 5.4.  |t Planning --  |g 5.4.1.  |t Quality Objectives --  |g 5.4.2.  |t Quality Management System Planning --  |g 5.5.  |t Responsibility, Authority and Communication --  |g 5.5.1.  |t Responsibility and Authority --  |g 5.5.2.  |t Management Representative --  |g 5.5.3.  |t Internal Communication --  |g 5.6.  |t Management Review --  |g 5.6.2.  |t Review Input --  |g 5.6.3.  |t Review Output --  |t Records of Management Review --  |g Chapter 5.  |t ISO 9001:2000 Clause 6--Resource Management --  |g 6.1.  |t Provision of Resources --  |g 6.2.  |t Human Resources --  |g 6.3.  |t Infrastructure and 6.4 Work Environment --  |g Chapter 6.  |t ISO 9001:2000 Clause 7--Product Realization --  |g 7.1.  |t Planning of Product Realization --  |g 7.2.  |t Customer-Related Processes --  |g 7.2.2.  |t Review of Requirements Related to the Product --  |g 7.2.3.  |t Customer Communication --  |g 7.3.  |t Design and Development --  |g 7.4.  |t Purchasing --  |g 7.4.1.  |t Purchasing Process --  |g 7.4.2.  |t Purchasing Information --  |g 7.4.3.  |t Verification of Purchased Product --  |g 7.5.  |t Production and Service Provision --  |g 7.5.2.  |t Validation of Processes --  |g 7.5.3.  |t Identification and Traceability --  |g 7.5.4.  |t Customer Property --  |g 7.5.5.  |t Preservation of Product --  |g 7.6.  |t Control of Monitoring and Measuring Devices --  |g Chapter 7.  |t ISO 9001:2000 Clause 8--Measurement, Analysis and Improvement --  |g 8.1.  |t General --  |g 8.2.1.  |t Customer Satisfaction --  |g 8.2.2.  |t Internal Audit --  |g 8.2.3 and 8.2.4.  |t Monitoring and Measurement of Processes and Product --  |g 8.3.  |t Control of Nonconforming Product --  |g 8.4.  |t Analysis of Data --  |g 8.5.1.  |t Continual Improvement --  |g 8.5.2.  |t Corrective Action --  |g 8.5.3.  |t Preventive Action --  |g Chapter 8.  |t Conclusion --  |g Appendix A.  |t ISO 9001:2000 Self-Assessment Tool --  |t Scoring the Self-Assessment Instrument --  |g Appendix B.  |t Sample Quality Systems Manual and Procedures --  |g Appendix C.  |t Sample Flowcharts and Process Maps. 
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