Customer service delivery : research and best practices /
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| Edition: | 1st ed. |
|---|---|
| Imprint: | San Francisco, CA : Jossey-Bass, c2006. |
| Description: | xxvii, 315 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | The professional practice series Professional practice series. |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5820364 |
