Patient satisfaction : understanding and managing the experience of care /
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Author / Creator: | Press, Irwin. |
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Edition: | 2nd ed. |
Imprint: | Chicago, IL : Health Administration Press, c2006. |
Description: | xvii, 262 p. : ill. ; 23 cm. |
Language: | English |
Series: | ACHE management series Management series (Ann Arbor, Mich.) |
Subject: | |
Format: | Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5876468 |
ISBN: | 9781567932508 (alk. paper) 1567932509 (alk. paper) |
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Notes: | Previous ed. has subtitle: Defining, measuring, and improving the experience of care. Includes bibliographical references. |


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