Patient satisfaction : understanding and managing the experience of care /

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Bibliographic Details
Author / Creator:Press, Irwin.
Edition:2nd ed.
Imprint:Chicago, IL : Health Administration Press, c2006.
Description:xvii, 262 p. : ill. ; 23 cm.
Language:English
Series:ACHE management series
Management series (Ann Arbor, Mich.)
Subject:
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/5876468
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ISBN:9781567932508 (alk. paper)
1567932509 (alk. paper)
Notes:Previous ed. has subtitle: Defining, measuring, and improving the experience of care.
Includes bibliographical references.

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