The virtual reference desk : creating a reference future /
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| Imprint: | New York : Neal-Schuman Publishers, c2006. |
|---|---|
| Description: | xiii, 226 p. ; 23 cm. |
| Language: | English |
| Series: | The virtual reference desk series Virtual reference desk series. |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/5929790 |
Table of Contents:
- 1. Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris and Louise W. Greene
- 2. Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford
- 3. Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner
- 4. Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde
- 5. Establishing performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye
- 6. Creating the infrastructure for digital reference research : examining the digital reference electronic warehouse (DREW) project / Scott Nicholson and R. David Lankes
- 7. Managing a full-scale, 24/7, reference service consortium : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh and Ellen Nielsen
- 8. Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon and Sarah Endres
- 9. Building Wi-Fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) library system / Kathryn Robinson
- 10. Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk
- Conclusion : looking to the future / Marilyn Domas White.
