Individual and organizational perspectives on emotion management and display.
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| Edition: | 1st ed. |
|---|---|
| Imprint: | Amsterdam ; Boston : Elsevier/JAI, 2006. |
| Description: | xxiii, 329 p. ; 24 cm. |
| Language: | English |
| Series: | Research on emotion in organizations ; v. 2 |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/6094548 |
Table of Contents:
- About the Editors
- List of Contributors
- Overview: Individual and Organizational Perspectives on Emotion Management and Display
- Chapter 1. Emotional Intelligence and Wise Emotion Regulation in the Workplace
- Chapter 2. The Impact of Emergent Leader's Emotionally Competent Behavior on Team Trust, Communication, Engagement, and Effectiveness
- Chapter 3. Leadership and the Driving Force of Shame: A Social Constructionist Analysis of Narrative
- Chapter 4. Beneath the Masks: A Critical Incident Focus on the Emotions Experienced in the Worker/Supervisor Relationship
- Chapter 5. Care in Organizations: A Conceptual Lens to Study Emotions and Capability
- Chapter 6. Emotional Affects-Developing Understanding of Healthcare Organisation
- Chapter 7. Cultural Differences in Emotional Labor in Flight Attendants
- Chapter 8. Emotion Work Across Cultures: A Comparison Between the United States and Germany
- Chapter 9. A Conceptual Model of the Effects of Emotional Labor Strategies on Customer Outcomes
- Chapter 10. Customer Emotions in Service Failure and Recovery Encounters
- Chapter 11. Attribution and Negative Emotion Displays by Service Providers in Problematic Service Interactions
- Chapter 12. How to Feel Rationally: Linking Rational Emotive Behavior Therapy with Components of Emotional Intelligence
- About the Authors
