Global sourcing of business and IT services /
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| Author / Creator: | Willcocks, Leslie. |
|---|---|
| Imprint: | Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2006. |
| Description: | xvi, 304 p. : ill. ; 25 cm. |
| Language: | English |
| Series: | Technology, work and globalization |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/6116791 |
Table of Contents:
- List of Tables
- List of Figures
- Acknowledgments
- Series Preface
- Notes on Co-authors
- Chapter 1. Transforming back offices through outsourcing: Approaches and lessons
- Chapter 2. Managing the sourcing process: A life cycle perspective
- Chapter 3. The core capabilities framework for achieving high performing back offices
- Chapter 4. Assessing 12 supplier capabilities
- Chapter 5. The winner's curse in outsourcing: How to avoid relational trauma
- Chapter 6. Outsourcing human resources: The case of BAE Systems
- Chapter 7. Outsourcing indirect procurement spend: The case of BAE Systems
- Chapter 8. Managing knowledge in outsourcing: Cases in financial services
- Chapter 9. Offshoring of IT work: 29 practices
- Chapter 10. From application service provision to netsourcing: A risk mitigation framework
- Chapter 11. The future of global sourcing: Trends and enduring challenges
- Authors' publications on global sourcing of business and IT services
- Index
