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| LEADER |
00000cam a22000004a 4500 |
| 001 |
6228527 |
| 003 |
ICU |
| 005 |
20071114120300.0 |
| 008 |
051107s2006 nyua 001 0 eng |
| 010 |
|
|
|a 2005055231
|
| 020 |
|
|
|a 1591841097
|
| 020 |
|
|
|a 9781591841098
|
| 040 |
|
|
|a DLC
|c DLC
|d BAKER
|d C#P
|d VP@
|d DLC
|d UtOrBLW
|d OrLoB-B
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a HF5415.335
|b .D46 2006
|
| 082 |
0 |
0 |
|a 658.8/343
|2 22
|
| 100 |
1 |
|
|a Denove, Chris.
|0 http://id.loc.gov/authorities/names/n2005081104
|1 http://viaf.org/viaf/43713091
|
| 245 |
1 |
0 |
|a Satisfaction :
|b how every great company listens to the voice of the customer /
|c Chris Denove and James D. Power IV.
|
| 260 |
|
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|a New York :
|b Portfolio,
|c 2006.
|
| 300 |
|
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|a xxi, 266 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 500 |
|
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|a Includes index.
|
| 505 |
0 |
0 |
|g 1.
|t Show me the money --
|g 2.
|t Loyalty : the common denominator for improving customer satisfaction --
|g 3.
|t Sorry, boss, but it was out of my control --
|g 4.
|t The good, the bad, and the advocates --
|g 5.
|t Different companies, different touchpoints --
|g 6.
|t Too much of a good thing --
|g 7.
|t Promises, promises --
|g 8.
|t Sending a message from the top --
|g 9.
|t Hitting the jackpot --
|g 10.
|t The superhero who dressed as a janitor --
|g 11.
|t Trusting employees to do the right thing --
|g 12.
|t Turning bad customer encounters into wins --
|g 13.
|t Building a community, or how to turn your customers into fans --
|g 14.
|t The Internet : filling the information void for consumers --
|g 15.
|t Taking control of the online experience --
|g 16.
|t Manage the store, not the score --
|g 17.
|t Voice of the customer --
|t Measure your own VOC proficiency --
|t About J. D. Power and Associates.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
0 |
|a Marketing research.
|0 http://id.loc.gov/authorities/subjects/sh85081350
|
| 650 |
|
0 |
|a Customer relations.
|0 http://id.loc.gov/authorities/subjects/sh85034963
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 http://id.worldcat.org/fast/fst00885533
|
| 650 |
|
7 |
|a Marketing research.
|2 fast
|0 http://id.worldcat.org/fast/fst01010284
|
| 700 |
1 |
|
|a Power, James D.
|0 http://id.loc.gov/authorities/names/n2005081135
|1 http://viaf.org/viaf/73267807
|
| 901 |
|
|
|a ToCBNA
|
| 903 |
|
|
|a HeVa
|
| 903 |
|
|
|a Hathi
|
| 035 |
|
|
|a (OCoLC)62325073
|
| 929 |
|
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|a cat
|
| 999 |
f |
f |
|i 3c2f645a-a2b6-5b05-ae74-93ebd8808ebf
|s 191d9870-3603-5016-b319-f20d962fe69e
|
| 928 |
|
|
|t Library of Congress classification
|a HF5415.335 .D46 2006
|l JRL
|c JRL-Gen
|i 5269320
|
| 927 |
|
|
|t Library of Congress classification
|a HF5415.335 .D46 2006
|l JRL
|c JRL-Gen
|e CONE
|b 75719494
|i 8125430
|
