The balanced scorecard : translating strategy into action /

The balanced scorecard : translating strategy into action /

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Bibliographic Details
Author / Creator:	Kaplan, Robert S.
Imprint:	Boston, Mass. : Harvard Business School Press, c1996.
Description:	xi, 322 p. : ill. ; 24 cm.
Language:	English
Subject:	Industrial productivity -- Measurement. Strategic planning. Organizational effectiveness -- Evaluation. Balanced scorecard (Management). Industrial productivity -- Measurement. Organizational effectiveness -- Evaluation. Strategic planning.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/6444371

Hidden Bibliographic Details
Other authors / contributors:	Norton, David P., 1941-
ISBN:	0875846513 (alk. paper) 9780875846514 (alk. paper)
Notes:	Includes index.

Table of Contents:

Preface
1. Measurement and Management in the Information Age
2. Why Does Business Need a Balanced Scorecard?
Part 1. Measuring Business Strategy
3. Financial Perspective
4. Customer Perspective
5. Internal-Business-Process Perspective
6. Learning and Growth Perspective
7. Linking Balanced Scorecard Measures to Your Strategy
8. Structure and Strategy
Part 2. Managing Business Strategy
9. Achieving Strategic Alignment: From Top to Bottom
10. Targets, Resource Allocation, Initiatives, and Budgets
11. Feedback and the Strategic Learning Process
12. Implementing a Balanced Scorecard Management Program
Appendix. Building a Balanced Scorecard
Index
About the Authors