The Service encounter : managing employee/customer interaction in service businesses /

The Service encounter : managing employee/customer interaction in service businesses /

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Bibliographic Details
Imprint:	Lexington, Mass. : Lexington Books, c1985.
Description:	x, 338 p. : ill. ; 24 cm.
Language:	English
Series:	Advances in retailing series
Subject:	Service industries Retail trade Customer relations Customer relations. Retail trade. Service industries.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/676740

Hidden Bibliographic Details
Other authors / contributors:	Czepiel, John A. Solomon, Michael R. Surprenant, Carol F.
ISBN:	0669082732 (alk. paper)
Notes:	Includes bibliographies and index.

Description
Physical Description:	x, 338 p. : ill. ; 24 cm.
Bibliography:	Includes bibliographies and index.
ISBN:	0669082732