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| LEADER |
00000nam a2200000 a 4500 |
| 001 |
676740 |
| 003 |
ICU |
| 005 |
19950903000000.0 |
| 008 |
850508s1985 maua b 00100 eng u |
| 010 |
|
|
|a 83049532
|
| 020 |
|
|
|a 0669082732 (alk. paper)
|
| 035 |
|
|
|a (ICU)BID8801103
|
| 035 |
|
|
|a (OCoLC)11089430
|
| 039 |
0 |
|
|a 2
|b 3
|c 3
|d 3
|e 3
|
| 040 |
|
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|a DLC
|c DLC
|
| 041 |
0 |
|
|a eng
|
| 050 |
0 |
|
|a HD9980.5
|b .S425 1985
|
| 082 |
0 |
|
|a 658.8/12
|2 19
|
| 245 |
0 |
4 |
|a The Service encounter :
|b managing employee/customer interaction in service businesses /
|c edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.
|
| 260 |
0 |
|
|a Lexington, Mass. :
|b Lexington Books,
|c c1985.
|
| 300 |
|
|
|a x, 338 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 440 |
|
0 |
|a Advances in retailing series
|
| 504 |
|
|
|a Includes bibliographies and index.
|
| 650 |
|
0 |
|a Service industries
|0 http://id.loc.gov/authorities/subjects/sh85120347
|
| 650 |
|
0 |
|a Retail trade
|0 http://id.loc.gov/authorities/subjects/sh85113295
|
| 650 |
|
0 |
|a Customer relations
|0 http://id.loc.gov/authorities/subjects/sh85034963
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 http://id.worldcat.org/fast/fst00885533
|
| 650 |
|
7 |
|a Retail trade.
|2 fast
|0 http://id.worldcat.org/fast/fst01096067
|
| 650 |
|
7 |
|a Service industries.
|2 fast
|0 http://id.worldcat.org/fast/fst01113407
|
| 700 |
1 |
0 |
|a Czepiel, John A.
|0 http://id.loc.gov/authorities/names/n84011047
|1 http://viaf.org/viaf/287964645
|
| 700 |
1 |
0 |
|a Solomon, Michael R.
|0 http://id.loc.gov/authorities/names/n84011048
|1 http://viaf.org/viaf/100295228
|
| 700 |
1 |
0 |
|a Surprenant, Carol F.
|0 http://id.loc.gov/authorities/names/n84011049
|1 http://viaf.org/viaf/1401433
|
| 903 |
|
|
|a HeVa
|
| 903 |
|
|
|a Hathi
|
| 929 |
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| 999 |
f |
f |
|i a556a0cf-0efb-5b8d-b622-1cbb8c843bc5
|s fb5e21be-555e-5eef-93fd-2bc463ad0c36
|
| 928 |
|
|
|t Library of Congress classification
|a HD9980.5.S4250 1985
|l JRL
|c JRL-Gen
|i 1783406
|
| 927 |
|
|
|t Library of Congress classification
|a HD9980.5.S4250 1985
|l JRL
|c JRL-Gen
|b 23918592
|i 1700598
|
