The Service encounter : managing employee/customer interaction in service businesses /
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| Imprint: | Lexington, Mass. : Lexington Books, c1985. |
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| Description: | x, 338 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | Advances in retailing series |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/676740 |