Making information technology work : maximizing the benefits for health care organizations /
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| Author / Creator: | Kropf, Roger. |
|---|---|
| Imprint: | Chicago : Health Forum, c2007. |
| Description: | xviii, 250 p. : ill. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/7367018 |
Table of Contents:
- List of Figures and Tables
- About the Authors
- Preface
- Acknowledgments
- Introduction
- Case Study No. 1. University Hospitals: Information Technology Governance and the Creation of a Project Management Office
- Part I. Estimating Benefits and Making the Business Case for Information Technology
- Chapter 1. Estimating Benefits
- Chapter 2. Financial Analysis
- Chapter 3. Creating a Business Case for a Major Information Technology Investment
- Case Study No. 2. NextCare Urgent Care: Implementing Computer-Based Patient Registration
- Part II. Project Management during Implementation
- Chapter 4. What Is Project Management?
- Chapter 5. Project Management Offices
- Chapter 6. Project and Portfolio Management Software
- Appendix. Summary of Other Project Management Knowledge Areas
- Part III. Performance Management after Implementation
- Chapter 7. Post-Implementation Audits
- Chapter 8. Benefits Realization
- Chapter 9. Service Level Agreements: A Tool for Negotiating and Sustaining Performance
- Case Study No. 3. Banner Estrella Medical Center: Determining the Benefits of Care Transformation and Information Technology Implementation
- Case Study No. 4. University of Pennsylvania Health System: Development and Use of Service Level Agreements
- Index
