Engaging public sector clients : from service-delivery to co-production /
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| Author / Creator: | Alford, John, 1950- |
|---|---|
| Imprint: | Basingstoke [England] ; New York : Palgrave Macmillan, 2009. |
| Description: | xiv, 261 p. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/7712159 |
Table of Contents:
- Introduction
- Client Co-Production of Public Services
- The Co-Production Concept Clients in the Public Sector Legal Compliance, Regulation and Co-Production Theoretical Constructs and Methodology Postal Service Customers as Co-Producers Long-Term Unemployed People as Co-Producers Taxpayers as Co-Producers Client Co-Production
- An Exchange Perspective Managing for Client Co-Production Implications
