Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

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Bibliographic Details
Corporate author / creator:	United States. Government Accountability Office.
Imprint:	[Washington, D.C.] : U.S. Govt. Accountability Office, [2008]
Description:	iii, 58 pages : digital, PDF file
Language:	English
Subject:	Centers for Medicare & Medicaid Services (U.S.) -- Customer services -- Evaluation. Medicare. Minorities -- Services for -- United States -- Evaluation.
Format:	E-Resource U.S. Federal Government Document Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/7731382

Hidden Bibliographic Details
Varying Form of Title:	Medicare : callers can access 1-800-MEDICARE services, but responsibility within Centers for Medicare & Medicaid Services for limited english proficiency plan unclear Callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear 1-800-MEDICARE
Other authors / contributors:	United States. Congress. House. Committee on Ways and Means. Subcommittee on Health.
Notes:	Title from title screen (viewed on Apr. 29, 2009). "December 2008." "GAO-09-104." Includes bibliographical references. Mode of access: Internet from GAO web site. Address as of 4/29/09: http://www.gao.gov/new.items/d09104.pdf; current access available via PURL.
Summary:	In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers' access to 1-800-MEDICARE and the information's accuracy.
GPO item no.:	0546-D (online)
Govt.docs classification:	GA 1.13:GAO-09-104

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