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|a 015266614
|2 Uk
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|a 9781856046725 (pbk.)
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| 020 |
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|a 1856046729 (pbk.)
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| 035 |
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|a (OCoLC)320315559
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|a Z711
|b .P285 2009
|
| 082 |
0 |
4 |
|a 025.52
|2 22
|
| 084 |
|
|
|a 06.60
|2 bcl
|
| 100 |
1 |
|
|a Pantry, Sheila.
|0 http://id.loc.gov/authorities/names/n82223043
|1 http://viaf.org/viaf/49479245
|
| 245 |
1 |
0 |
|a How to give your users the LIS services they want /
|c Sheila Pantry and Peter Griffiths.
|
| 260 |
|
|
|a London :
|b Facet Pub.,
|c 2009.
|
| 300 |
|
|
|a vii, 192 p. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
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|a Includes bibliographical references (p. [137]-172) and index.
|
| 505 |
0 |
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|a Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
|
| 520 |
8 |
|
|a This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
|
| 650 |
|
0 |
|a Libraries
|x User satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh96008247
|
| 650 |
|
0 |
|a Information services
|x User education.
|0 http://id.loc.gov/authorities/subjects/sh85066159
|
| 650 |
|
0 |
|a Library administration.
|0 http://id.loc.gov/authorities/subjects/sh85076655
|
| 650 |
|
0 |
|a Public services (Libraries)
|0 http://id.loc.gov/authorities/subjects/sh85076635
|
| 650 |
0 |
7 |
|a Bibliothek
|2 swd
|
| 650 |
0 |
7 |
|a Dienstleistung
|2 swd
|
| 650 |
0 |
7 |
|a Benutzer
|2 swd
|
| 650 |
1 |
7 |
|a Bibliotheekdiensten
|2 gtt
|
| 650 |
1 |
7 |
|a Gebruikersonderzoek
|2 gtt
|
| 650 |
|
7 |
|a Bibliotecas
|x Estudios de usuarios.
|2 embne
|
| 650 |
|
7 |
|a Bibliotecas
|x Educación de usuarios.
|2 embne
|
| 650 |
|
7 |
|a Information services
|x User education.
|2 fast
|0 http://id.worldcat.org/fast/fst00972741
|
| 650 |
|
7 |
|a Libraries
|x User satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00997488
|
| 650 |
|
7 |
|a Library administration.
|2 fast
|0 http://id.worldcat.org/fast/fst00997606
|
| 650 |
|
7 |
|a Public services (Libraries)
|2 fast
|0 http://id.worldcat.org/fast/fst01083042
|
| 700 |
1 |
|
|a Griffiths, Peter,
|d 1948 February 14-
|0 http://id.loc.gov/authorities/names/nb98024600
|1 http://viaf.org/viaf/95335454
|
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|a Z711 .P36 2009
|l JRL
|c JRL-Gen
|i 5403822
|
| 927 |
|
|
|t Library of Congress classification
|a Z711 .P36 2009
|l JRL
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|e WARS
|b 092689353
|i 8725935
|
