Superior customer satisfaction and loyalty : engaging customers to drive performance /
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| Author / Creator: | Goldstein, Sheldon D. |
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| Imprint: | Milwaukee, Wis. : ASQ Quality Press, 2009. |
| Description: | xii, 124 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/7979588 |
