Knowledge management : systems and processes /
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| Author / Creator: | Becerra-Fernandez, Irma, 1960- |
|---|---|
| Imprint: | Armonk, N.Y. : M.E. Sharpe, c2010. |
| Description: | xv, 352 p. : ill. ; 25 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/7980425 |
Table of Contents:
- Preface and Acknowledgments
- 1. Introducing Knowledge Management
- What Is Knowledge Management?
- Forces Driving Knowledge Management
- Knowledge Management Systems
- Issues in Knowledge Management
- Text Overview
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- Part I. Principles of Knowledge Management
- 2. The Nature of Knowledge
- What Is Knowledge?
- Alternative Views of Knowledge
- Different Types of Knowledge
- Locations of Knowledge
- Summary
- Key Terms
- Review Questions
- Application Exercises
- References
- 3. Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies
- Knowledge Management
- Knowledge Management Solutions and Foundations
- Knowledge Management Infrastructure
- Knowledge Management Mechanisms
- Knowledge Management Technologies
- Management of Knowledge management Foundations (Infrastructure, Mechanisms, and Technologies)
- Summary
- Key Terms
- Review Questions
- Application Exercises
- References
- 4. Knowledge Management Solutions: Processes and Systems
- Knowledge Management Processes
- Knowledge Management Systems
- Managing Knowledge Management Solutions
- Summary
- Key Terms
- Review Questions
- Application Exercises
- References
- 5. Organizational Impacts of Knowledge Management
- Impact on People
- Impact on Processes
- Impact on Products
- Impact on Organizational Performance
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- Part II. Knowledge Management Technologies and Systems
- 6. Knowledge Application Systems: Systems that Utilize Knowledge
- Technologies for Applying Knowledge
- Developing Knowledge Application Systems
- Types of Knowledge Application Systems
- Case Studies
- Limitations of Knowledge Application Systems
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- 7. Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge
- What Are Knowledge Capture Systems?
- Knowledge Management Mechanisms to Capture Tacit Knowledge: Using Stories for Capturing Organizational Knowledge
- Techniques for Organizing and Using Stories in the Organization
- Designing the Knowledge Capture System
- Concept Maps
- Context-based Reasoning
- Barriers to the Use of Knowledge Capture Systems
- Research Trends
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- 8. Knowledge-Sharing Systems: Systems that Organize and Distribute Knowledge
- What Are Knowledge-Sharing Systems?
- The Computer as a Medium for Sharing Knowledge
- Designing the Knowledge-Sharing System
- Barriers to the Use of Knowledge-Sharing Systems
- Specific Types of Knowledge-Sharing Systems
- Lessons Learned Systems
- Expertise-Locator Knowledge-Sharing Systems
- The Role of Ontologies and Knowledge Taxonomies in the Development of Expertise-Locator Systems
- Case Studies
- Shortcomings of Knowledge-Sharing Systems
- Knowledge Management Systems to Share Tacit Knowledge
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- 9. Knowledge Discovery Systems: Systems that Create Knowledge
- Mechanisms to Discover Knowledge: Using Socialization to Create New Tacit Knowledge
- Technologies to Discover Knowledge: Using Data Mining to Create New Explicit Knowledge
- Designing the Knowledge Discovery System
- Guidelines for Employing Data Mining Techniques
- Discovering Knowledge on the Web
- Data Mining and Customer Relationship Management
- Barriers to the Use of Knowledge Discovery Systems
- Case Studies
- Summary
- Review Questions
- Application Exercises
- Notes
- References
- Part III. Management and the Future of KM
- 10. Emergent Knowledge Management Practices
- Web 2.0
- Social Networking
- Wikis and Blogs
- Open Source Development
- Virtual Worlds
- The Three Worlds of Information Technology: Does IT Really Matter?
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- 11. Factors Influencing Knowledge Management
- A Contingency View of Knowledge Management
- The Effects of Task Characteristics
- The Effects of Knowledge Characteristics
- The Effects of Organizational and Environmental Characteristics
- Identification of Appropriate KM Solutions
- Illustrative Example
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- 12. Leadership and Assessment of Knowledge Management
- Leadership of Knowledge Management
- Importance of KM Assessment
- Types of KM Assessment
- Assessment of KM Solutions
- Assessment of Knowledge
- Assessment of Impacts
- Conclusions About KM Assessment
- Summary
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- 13. The Future of Knowledge Management
- Using KM as a Decision-Making Paradigm to Address Wicked Problems
- Promoting Knowledge Sharing While Protecting Intellectual Property
- Involving Internal and External Knowledge Creators
- Addressing Barriers to Knowledge Sharing and Creation
- Concluding Remarks
- Key Terms
- Review Questions
- Application Exercises
- Notes
- References
- Glossary
- Index
- About the Authors
