Using your emotional intelligence to develop others /

Using your emotional intelligence to develop others /

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Bibliographic Details
Author / Creator:Caldwell, Sheri., author
Edition:1st ed.
Imprint:New York : Palgrave Macmillan, 2009.
Description:xii, 175 pages : illustrations ; 25 cm.
Language:English
Subject:
Management -- Psychological aspects.
Leadership -- Psychological aspects.
Emotional intelligence.
Customer services -- Psychological aspects.
Customer services -- Psychological aspects.
Emotional intelligence.
Leadership -- Psychological aspects.
Management -- Psychological aspects.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/7980720
Hidden Bibliographic Details
Other authors / contributors:Gravett, Linda.
ISBN:9780230614581
0230614582
Notes:Includes bibliographical references and index.
Table of Contents:
  • List of Figures and Tables
  • Foreword
  • Preface
  • Acknowledgments
  • 1. Introduction
  • 2. The Advantages of Emotionally Intelligent Training
  • 3. Using Emotional Intelligence in the Needs Analysis Process
  • 4. Emotional Intelligence in Training Design
  • 5. It's Show Time: The Emotionally Intelligent Trainer in Action
  • 6. Emotional Intelligence and the Measurement Process
  • 7. How to Develop Your Emotional Intelligence as a Trainer
  • 8. Best Practices from the Best Trainers
  • 9. Leadership Practices: A Framework for Success
  • 10. Enhancing Key Dimensions of Your Emotional Intelligence
  • 11. Here's Your Checklist for Application!
  • 12. A Self-Assessment on Emotional Intelligence
  • 13. Now What? The Path Forward
  • Appendices
  • Appendix 1. Survey Compilation: Trainers
  • Appendix 2. Pre-Workshop Audience Analysis
  • Appendix 3. Sample: Setting Time Frames for a 30-Minute Presentation
  • Appendix 4. Organizational Culture Needs Assessment
  • Appendix 5. Trust Audit: A Test for Organizational Ethics
  • Appendix 6. Multi-Rater Feedback Instrument
  • Appendix 7. Self Assessment on Time Management
  • Appendix 8. Quality Dialogue Questions for Focus Groups
  • Appendix 9. Sample Workshop Outline
  • Appendix 10. Suggestions for Fielding Tough Audience Questions
  • Appendix 11. Answers to Body Language Quiz
  • Appendix 12. Checklist for Team Presentations
  • Appendix 13. Xavier Consulting Group Public Program Evaluation
  • Appendix 14. Sample Action Plan
  • Appendix 15. Name BINGO
  • Appendix 16. Sample Competency-Based Job Description
  • Appendix 17. Sample Career Matrix
  • Appendix 18. Self Assessment on Emotional Intelligence
  • Bibliography
  • Index
In Memory of Wesley J. Holland through the Holland Foundation bookplate

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