Leading from the middle, and other contrarian essays on library leadership /
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| Author / Creator: | Lubans, John. |
|---|---|
| Imprint: | Santa Barbara, Calif. : Libraries Unlimited/ABC-CLIO, c2010. |
| Description: | xix, 298 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | Beta Phi Mu monograph series Beta Phi Mu monograph. |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/8112026 |
Table of Contents:
- Foreword
- Preface
- Introduction
- Part 1. Leadership, Leading from the Middle, Teamwork, Empowerment, Followership
- Chapter 1. Balaam's Ass: Toward Proactive Leadership in Libraries
- ôHypocrisy Aboundsö
- The Reactive Library
- Why the Reactive Stand?
- A Proactive Leadership
- Asking Jeeves
- Chapter 2. Leading from the Middle: ôI'm the Boss.ö
- Chapter 3. Teams: Theory and Practice
- What Are Teams?
- Teamwork Research
- Chapter 4. Letting Go: A Reflection on Teams That Were
- Why Teams?
- Challenges
- Revision Mess
- Layers of Convenience
- Who's in Charge Here?
- Accomplishments
- Training and Development
- What I Would Do Differently
- Conclusion
- Chapter 5. Bridger and Me
- Leaders and Dogs
- The Way of the Dog
- Chapter 6. The Invisible Leader: Lessons for Leaders from the Orpheus Chamber Orchestra
- Orpheus Take-Aways for the Nonmusical Boss
- Legacy Unfolding
- Epilogue
- Chapter 7. Southwest: The Unstodgy Airline
- Letting Go
- ôWe Compete Against Ourselvesö
- A Desirable Future
- ôIf the Plane Sits, It's Not Making Moneyö
- The Unstodgy Airline
- ôHelp Each Other Outö
- ôIt's the Peopleö
- A Day on the Tarmac
- Chapter 8. More Than a Game: A Season with a Women's Basketball Team
- Transfers from the Hardwood to the Workplace
- Epilogue
- Part 2. Leaders, Bosses, Challenges, Values
- Chapter 9. ôI Can't Find You Anywhere But Goneö Revisited
- Users Love the Internet
- Creating a New Curve or ôJumping the Shark?ö Challenges for Leaders
- Leadership Responses
- Chapter 10. ôIt's in the DNAö: Infusing Organizational Values at Southwest
- Organizational Culture
- Steps for Infusing Values
- Epilogue
- Appendix: Core Values at Southwest
- Chapter 11. ôShe Took Everything But the Blameö: The Bad Boss Is Back
- Bad Bosses in Libraries
- Good Bosses in Action
- Chapter 12. ôI'll Ask the Questionsö: The Insecure Bos
- The Insecure Boss Described
- In the Cross Hairs
- Chapter 13. The Spark Plug: A Leader's Catalyst for Change
- The Spark Plug's Value to the Organization
- Encouraging the Spark Plug
- Chapter 14. A Zabarian Experience
- A Manager's Perspective
- Will Zabar's Run Out of Programs?
- Epilogue
- Chapter 15. Orchestrating Success: A Profile of Simone Young, Conductor
- Simone Young, Opera Australia
- Telling What You Actually Want: Simone's Words
- Saving Face
- ôTime, Ladies and Gentlemenö
- Show Time
- Epilogue: ôThe Only Thing We'll Argue about Is Moneyö
- A Different Leader?
- Part 3. Coaching, Self-Management, Collaboration, Communication
- Chapter 16. Coaching for Results
- ôYou Can't Coach a Pumpkin!ö
- What Is Genuine Coaching?
- Chapter 17. Peer Coaching for the Postdepartmental Library
- The Postdepartmental Organization
- Helping New Professionals
- Collective Listening
- Time Management
- Delegation of Responsibility
- Being Prepared, Taking Responsibility, Being Proactive
- Communication-Talking and Giving Feedback
- The Library Peer Coaching Institute
- Chapter 18. ôYou Have the Resourcesö
- Chapter 19. A Gift from the Woods
- ôA Different Mountainö
- The Rope
- Full Circle
- Chapter 20. Leaving the Comfort Zone
- Chapter 21. On the Road, Again: Lessons along the Way
- ôWe Don't Climbö
- Mirage at 8,000 Feet
- ôThe Esteemed Order of the Brolgaö
- Chapter 22. Rock Castle Gorge
- Resolution
- Chapter 23. Sacred Teams
- Team Progress
- Leading and Following
- Community
- Chapter 24. Seeking First to Understand
- Chapter 25. The Stove-Side Chat
- Chapter 26. ôYou Can't Build a Fire in the Rainö: Sparking Change in Libraries
- Why Does Reform Require a Herculean Effort?
- Why Change? Do We Have a Choice About Change?
- Chapter 27. What? so What? Now What?
- Diagnosing the Debrief
- Part 4. Techniques and Tools, Productivity, Climate
- Chapter 28. Sherlock's Dog, or Managers and Mess Finding
- Definition
- Mess as Process
- Mess Taxonomy
- Applications: Active Ways to Find Messes
- What to Do about Them (Messes)
- Climate and Conclusion
- Chapter 29. ôDeterministic, Highly Reductive, and Transientö
- Fads
- Non-Fads
- It's Pupillary, My Dear Watson, Pupillary
- Chapter 30. ôFrom the Gutter to You Is Not Upö: Worst and Best Practice
- What Are Other Libraries Doing?
- Peer Productivity Wake-up Call
- Beyond Libraries
- Finding the Best Practices
- Chapter 31. ôI'm So Low, I Can't Get Highö: The Low Morale Syndrome and What to Do about It
- First, What Is Morale?
- Why Morale Matters
- What to Do about Low Morale
- Chapter 32. Productivity in Libraries? Managers Step Aside
- Economic, Biological, and Physical Aspects
- A Metaphoric Approach
- Chapter 33. ôShe's Just Too Good to Be True, But She Isö: Recognition Ceremonies and Other Motivational Rituals
- Recognition as Organizational Artifact
- Scene One
- Scene Two
- If You Mustà
- Last Words
- Chapter 34. ôI've Closed My Eyes to the Cold Hard Truth I'm Seeingö: Making Performance Appraisal Work
- Why PA?
- What Can Go Awry and Why: Unintended Consequences
- Doing without PA
- How to Make PA Work
- Chapter 35. ôTo Save the Time of the Userö: Customer Service at the Millennium
- Untie the Hands of the Staff
- Get Rid of the Bad Apples
- Listen to What Your Users Are Saying
- Be Clear about Your Policies and Their Interpretation
- Chapter 36. ôWhere Are the Snows of Yesteryear?ö Reflections on a Suggestion ôBoxö That Worked
- What Does a Suggestion Answer Book Look Like?
- What Users Want
- Style and Tone
- Problems and Challenges
- Support
- Conclusion
- Sources
- Notes
- References
- Index
