Practical plans for difficult conversations in medicine : strategies that work in breaking bad news /

Practical plans for difficult conversations in medicine : strategies that work in breaking bad news /

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Bibliographic Details
Author / Creator:	Buckman, Rob.
Imprint:	Baltimore : Johns Hopkins University Press, 2010.
Description:	xiii, 143 p. : ill. ; 24 cm. + 1 DVD (4 3/4 in.)
Language:	English
Subject:	Physician and patient. Bad news. Interpersonal communication. Physician-Patient Relations. Communication. Physician's Role -- psychology. Truth Disclosure.
Format:	DVD Video Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/8288737

Hidden Bibliographic Details
Varying Form of Title:	Difficult conversations in medicine
ISBN:	9780801895579 (hardcover) 080189557X (hardcover) 9780801895586 (pbk.) 0801895588 (pbk.)
Notes:	Includes bibliographical references and index. System requirements: Standard DVD player or on your computer with Microsoft Windows 98, 2000, XP, Vista, 7 or later operating system or an Apple Mac OS 8.1 or later operating system, with the following minimum system requirements: P3 700 MHz processor, 128 MB of RAM, 100 MB of free hard disk space, 102x768 screen resolution, DVD-ROM drive. Some computers with Windows XP may require an MPEG decoder.

Table of Contents:

Some "can't go wrong" tips
Breaking bad news : the SPIKES protocol
Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Some particularly difficult conversations
Conclusion : putting it all together and making a difference in communication.