Restoring primary care : reframing relationships and redesigning practice /

Restoring primary care : reframing relationships and redesigning practice /

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Bibliographic Details
Author / Creator:	Kuzel, Anton J.
Imprint:	Oxford ; New York : Radcliffe Pub., c2011.
Description:	xviii, 128 p. : ill. ; 25 cm.
Language:	English
Subject:	Primary care (Medicine) -- United States. Primary Health Care -- methods -- United States. Primary Health Care -- organization & administration -- United States. Delivery of Health Care -- organization & administration -- United States. Professional-Patient Relations -- United States. Quality of Health Care -- United States. Primary care (Medicine) United States.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/8372504

Hidden Bibliographic Details
Other authors / contributors:	Engel, John D.
ISBN:	9781846193828 1846193826
Notes:	Includes bibliographical references and index.

Table of Contents:

Foreword
Preface
About the authors
Acknowledgments
1. Avoidable problems and harms in primary care
Prologue
Discussion
After our study
Introduction
Methods
Results
2. Seven stories
I want things back to the way they were
Worried till this day
Attentive concern and respect for patient
Prejudice, confusion, and little time
Where is the compassion?
Runaround and fragmentation: frustrated with the whole system
Insurance-controlled care
3. The heart of medicine
4. The movement toward patient-centered/relationship-centered medical homes
5. Stories of success
6. Ten steps to a patient-centered medical home
Step 1. Stop leaving money on the table
Step 2. Team care
Step 3. Rapid access scheduling
Step 4. Increase patient panel size
Step 5. Extend hours
Step 6. Purchase and implement an EHR
Step 7. Start doing population quality care work
Step 8. Get a patient portal
Step 9. Get connected to other clinicians
Step 10. Focus on costliest patients
Essentials for the journey
Afterword
Appendix 1. Readers' theater
Appendix 2. Hows Your Health survey
Index