The crisis manager : facing disasters, conflicts, and failures /
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| Author / Creator: | Lerbinger, Otto. |
|---|---|
| Edition: | 2nd ed. |
| Imprint: | New York : Routledge, 2012. |
| Description: | xvi, 378 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | Routledge communication series Routledge communication series. |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/8830522 |
Table of Contents:
- Understanding crises
- Risk management: preparing for the worst
- Crisis communication
- Image restoration strategies in crisis communication
- Natural crises
- Biological crises
- Technological crises
- Confrontation crises
- Chapetr 9 crises of malevolence
- Crises of mismanagement
- Crises of skewed management values
- Crises of deception
- Crises of management misconduct.
